AWS Messaging & Targeting Blog

Category: Messaging

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Sending Push Notifications to iOS 13 and watchOS 6 Devices

Last week, we made some changes to the way that Amazon Pinpoint sends Apple Push Notification service (APNs) push notifications. In June, Apple announced that push notifications sent to iOS 13 and watchOS devices would require the new apns-push-type header. APNs uses this header to determine whether a notification should be shown on the display […]

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Create an SMS Chatbot with Amazon Pinpoint and Lex

Note: This post was written by Ilya Pupko, Senior Consultant for the AWS Digital User Engagement team, and by Gopinath Srinivasan, an AWS Enterprise Solution Architect. A major advantage of using Amazon Pinpoint for your customer engagement workflows is its ability to tightly integrate with other AWS services. These integrations make it possible to engage […]

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Creating custom Pinpoint dashboards using Amazon QuickSight, part 3

Note: This post was written by Manan Nayar and Aprajita Arora, Software Development Engineers on the AWS Digital User Engagement team. This is the third and final post in our series about creating custom visualizations of your Amazon Pinpoint metrics using Amazon QuickSight. In our first post, we used the Metrics APIs to retrieve specific […]

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Creating custom Pinpoint dashboards using Amazon QuickSight, part 2

Note: This post was written by Manan Nayar and Aprajita Arora, Software Development Engineers on the AWS Digital User Engagement team. In our previous post, we discussed the process of visualizing specific, pre-aggregated Amazon Pinpoint metrics—such as delivery rate or open rate—using the Amazon Pinpoint Metrics APIs. In that example, we showed how to create […]

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Creating custom Pinpoint dashboards using Amazon QuickSight, part 1

Note: This post was written by Manan Nayar and Aprajita Arora, Software Development Engineers on the AWS Digital User Engagement team. Amazon Pinpoint helps you create customer-centric engagement experiences across the mobile, web, and other messaging channels. It also provides a variety of Key Performance Indicators (KPIs) that you can use to track the performance […]

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Send text messages in Amazon Connect by integrating Amazon Pinpoint

Because Amazon Pinpoint is a member of the AWS family, you can integrate it seamlessly with other AWS services. In the past, this blog has looked at the process of integrating Amazon Pinpoint with Amazon Comprehend and Amazon Redshift. Earlier this week, Michael Woodward, a Solution Architect here at AWS, published a blog post about integrating […]

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Learn About Amazon Pinpoint at Upcoming Events Around the World

Connect with the AWS Customer Engagement team at events around the world to learn how our technology can to help you better engage with your customers. Get demos on recent feature releases, discover how you can use Pinpoint for your specific use case, and attend informative sessions to hear how companies around the world are […]

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The latest news, content, and helpful tips for AWS Digital User Engagement

The AWS Digital User Engagement team hit the ground running this year. From speaking in front of crowds of digital marketers and developers, to developing new tutorials to help make it easier to get started building solutions to common use cases, here’s the latest on what we’ve been up to and our latest updates to […]

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Two-Way SMS with Amazon Pinpoint

Learn to implement two-way SMS messaging for a simple approach that results in higher levels of customer engagement SMS, or text messaging, is the simplest way to reach your users outside of normal customer-facing web or mobile applications. Compared to other communication channels, such as email and push notifications, text messaging results in higher engagement. […]

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