Category: Messaging

This post shows how public sector and enterprise teams can build an agentic AI-powered classification system on Amazon Web Services (AWS) using the Strands Agents SDK, Amazon Bedrock, and serverless services. You will learn the architecture, the agent workflow, and how to implement this system using the Strands Agents SDK.

Real missions break perfect prototypes. Through Project MAVERICK (Mission Autonomy Versatile Rapid Innovation and Capabilities Kit), Amazon Web Services (AWS) confronts this reality head-on—bringing cloud capabilities directly into the field to test autonomous systems where it matters most.

In this post, the first in a two-part series, we focus on the detection and forensic readiness side of satellite IR. This post walks through instrumenting your ground segment with Amazon Web Services (AWS) security services and AWS Ground Station so that threats surface before they cause damage, and forensic data is already flowing when an incident occurs.

This blog covers what to do when those detections fire. Satellite incident response (IR) must account for constraints that ground-based systems never face: containment actions that wait for the next orbital pass, decisions that trade mission continuity against security, and recovery procedures where the compromised endpoint cannot be physically accessed. It walks through containment, eradication, recovery, automated runbooks, and tabletop exercises designed for satellite operations teams.

Learn how student attentiveness and engagement analysis in live classrooms has been addressed with generative AI.

Walking in urban areas, especially at night, can be intimidating. Surveys show that 40% of Americans, the highest in three decades, say they are afraid to walk alone at night, and two-thirds avoid certain activities due to fear of crime. Vulnerable groups, including women and children, are affected even more. Similar studies across European countries […]

Social services agencies serve some of society’s most vulnerable members. Service interruptions don’t just create inconvenience—they can delay essential support. The South Carolina Department of Social Services (SCDSS) faced exactly this challenge. Working with Amazon Web Services (AWS), SCDSS modernized 19 contact centers and two interactive voice response (IVR) systems, transforming how the agency connects with the one in six South Carolinians it serves.

Read this post to learn how the City of Virginia Beach worked with Amazon Web Services (AWS) to modernize its Emergency Communications and Citizen Services (ECCS) using Amazon Connect, introducing AI capabilities that help serve citizens faster and reduce dispatcher workloads.

The Contra Costa County District Attorney’s Office partnered with AWS and CC Tech Digital, an AWS Advanced Tier Partner, to modernize its subpoena handling process using a cloud-native, serverless solution on AWS. Read this post to learn more.

Artificial Intelligence (AI) is transforming how governments interact with their citizens, turning critical touchpoints into highly personalized, efficient, and positive experiences. Where once contact centers could be a source of frustration to both workers and citizens, today AI-powered solutions deliver natural, intuitive, multilingual experiences that improve efficiency, lower costs and—most importantly—deliver better quality and proactive services.