Category: Messaging

College exams are stressful enough without a pandemic. Singapore University of Social Sciences wanted a remote contact center solution to make it easier for students and faculty to get support during remote learning and examinations. They turned to Amazon Connect to create a streamlined, accessible, and equitable solution for their community.

Healthcare organization Dr. B launched to get as many COVID-19 vaccines into as many arms as possible. To achieve its mission to make access to care—specifically the COVID-19 vaccine—more efficient and equitable, the company created a serverless solution built on Amazon Web Services (AWS).   

A constituent engagement system helps governments communicate, listen, and respond to informational, service, and transactional requests from their communities. Governments across the US are embracing the cloud to optimize constituent engagement systems and improve the experience, reduce and eliminate friction for both enterprise employees and their customers, and manage first contact burdens on staffed, centralized intake points to liberate resources for higher priority initiatives.

The Los Angeles LGBT Center has cared for, championed, and celebrated lesbian, gay, bisexual, transgender, and queer (LGBTQ+) individuals and families in Los Angeles and beyond since 1969. Today, it provides direct services for more LGBTQ+ people than any other organization in the world. The center’s chief information officer, Allen Spiegler, shares how the nonprofit adopted Amazon Connect to scale their crucial contact center services to meet explosive demand—virtually overnight.

13 hospitals, over 100 primary care and ambulatory sites, over 30,000 staff members — and only two weeks to get them all prioritized and scheduled for vaccination in time for when vaccine doses became available. Discover how Beth Israel Lahey Health built and launched a COVID-19 vaccine deployment solution for healthcare workers in just two weeks with Amazon Web Services.

Higher education leaders agree the coronavirus pandemic forced many institutions to adapt and innovate. Which strategies worked? Which tactics didn’t? What role did cloud technology play? The AWS education team recently convened a small group of university leaders for a roundtable discussion to learn about how higher education institutions innovated to support learning, teaching, health and administrative processes, campus culture, and physical infrastructure.

The College of Liberal Arts at University of Texas at Austin wanted to make it simple for students, faculty, and staff to contact support agents. This is how they built and scaled a contact center solution on AWS with Amazon Connect that reduced call wait time, cut costs, and more easily resolved technical issues — all while call volume more than quadrupled.

Alzheimer’s, a progressive brain disease that gradually deteriorates memories and thinking skills, is one of the leading causes of death in the United States, according to nonprofit UsAgainstAlzheimer’s (UsA2). To help address the immense need for brain health information and insights, UsA2 recently launched BrainGuide working with AWS and Biogen. BrainGuide is a first-of-its-kind platform that empowers people with knowledge and resources to take the best next steps in managing their own or a loved one’s brain health.

AlayaCare, a Canada-based health technology organization founded in 2014, offers a platform for home and community care organizations. The cloud-based platform provides an end-to-end solution for care providers, including back office functionality, client and family portals, remote patient monitoring, and mobile care worker functionality. AlayaCare aims to help care providers by arming them with the technology and data insights they need to deliver personalized care. Using AWS, AlayaCare is building their vision of the future of in-home and virtual care.

With AWS Cloud-based solutions, Keele University in England is now able to meet students’ and prospective students’ admissions needs virtually. Prospective students from around the globe can now tour campus remotely, and students going through the confirmation and Clearing process (a period where UK universities accept students and fill remaining seats in their incoming class if a student has not matched with their preferred institution) have a more streamlined, efficient experience. To kick-start the university-wide digital transformation, the team decided to start with an immediate need: the admissions process.