AWS Public Sector Blog

AlayaCare reimagines in-home and virtual care with AWS

AlayaCare, a Canada-based health technology (HealthTech) organization founded in 2014, offers a platform for home and community care organizations. The cloud-based platform provides an end-to-end solution for care providers, including back office functionality, client and family portals, remote patient monitoring, and mobile care worker functionality. AlayaCare aims to help care providers by arming them with the technology and data insights they need to deliver personalized care. Jonathan Vallée, vice president of engineering at AlayaCare, says the goal is simple: “We want to make sure our clients can provide the best care by giving them the technology and insights they need.”

Using Amazon Web Services (AWS), AlayaCare is building their vision of the future of in-home and virtual care. AlayaCare is all in on AWS with all of its backend systems hosted in the AWS Cloud.

Serving customers globally

AlayaCareAlayaCare serves customers across Canada, the United States, and Australia. For HealthTech organizations, data sovereignty is often top of mind as a foundational need. “Global AWS Regions make it simpler for us to serve our customers, who are all around the world. Knowing that we can meet specific security needs, like data residency laws, has helped us scale,” Vallée says. Some of AlayaCare’s customers have plans to expand internationally, “By building our platform on AWS, we can present AlayaCare as the option to support our customers’ growth and expansion. Some customers are looking to expand into Ireland, Korea, Germany, and we can help them,” Vallée adds.

They built the AlayaCare platform using Amazon Simple Notification Service (Amazon SNS), Amazon Simple Queue Service (Amazon SQS), Amazon Relational Database Service (Amazon RDS), Amazon Elastic Compute Cloud (Amazon EC2), Amazon Elasticsearch Service (Amazon ES), and more.

Inventing faster to meet customer needs

The AlayaCare team always strives to put their customers at the center of business decisions and product development. “When we have an idea, all the way from the initial stages to production, I know we can do it all with AWS without having to reinvent the wheel,” says Vallée. For example, AlayaCare uses Amazon Managed Streaming for Apache Kafka (Amazon MSK) to process streaming data from their databases and implement the change data capture process. The team is also in the process of migrating everything from nonproduction to production to Amazon Elastic Kubernetes Services (Amazon EKS). This move will ultimately help AlayaCare gain business agility because AWS will take care of the undifferentiated heavy lifting for standard operations with managed services such as AWS Certificate Manager (ACM), Amazon MSK, and Amazon EKS.

“We can do a lot more with less by using AWS. Data back-ups used to take us all night, and now we can do a quick snap shot in 30 minutes using Amazon Elastic Block Store (Amazon EBS). Simple tasks like this make our ops faster and more scalable—everything is scripted, so we can deploy in one AWS Region and then deploy in another,” Vallée explains.

Time savings and lessons learned help AlayaCare spend more time inventing on behalf of their customers. When the COVID-19 pandemic began, AlayaCare’s customers faced related challenges, and home care has become an increasingly important topic in healthcare. Kim Ngo, client relationship manager at AlayaCare, recounts, “Ultima is a small startup in Ontario. This year, they’ve gone through a rapid growth period. They rely on AlayaCare and our platform’s features. We’ve helped them to build up their infrastructure and support their team.” She adds, “The fact that we use AWS made them feel confident in our platform. We’re here to help our customers, and we can meet their needs by building on AWS.”


Read more healthcare stories on the AWS Public Sector Blog, including how Grand River Hospital built a data lake on AWS for business continuity, how the Canadian Institute of Health Information (CIHI) went all-in on AWS, and how organizations are delivering modern, accessible virtual healthcare solutions with the AWS Cloud.