AWS Public Sector Blog

Category: Amazon Textract

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The benefits of an email-based AI virtual assistant on AWS

In today’s fast-paced and competitive business landscape, companies are constantly seeking ways to enhance efficiency, streamline operations, and provide top-notch customer service. Artificial intelligence (AI) has emerged as a powerful tool to help companies achieve these goals while revolutionizing the way they interact with customers. In this post, you can read about the transformative potential of email-based virtual assistants—a standout among AI applications—powered by Amazon Web Services (AWS).

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Precise Software Solutions implements ML as a service on AWS to save time and money for federal agency

Precise Software Solutions, Inc. (Precise), an Amazon Web Services (AWS) Partner, participated in the AWS Think Big for Small Business Program (TBSB) to expand their AWS capabilities and to grow their business in the public sector. After completion of the program, Precise achieved Advanced tier partner status and was selected by a federal government agency to create a machine learning as a service (MLaaS) platform on AWS. The platform helped the agency gain a four-fold productivity improvement by streamlining and automating labor-intensive manual processes. Read this post to learn more.

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Implementing a unified search platform for educational content on Amazon OpenSearch Service

This post discusses how Amazon Web Services (AWS) can help you set up a unified search platform for educational content using Amazon OpenSearch Service. Amazon OpenSearch Service is a managed service that makes it easy to deploy, operate, and scale OpenSearch clusters in the AWS Cloud. With digital learning becoming increasingly popular, managing a vast amount of educational data can be challenging. A unified search platform enables users to search across multiple indexes at once, providing a centralized view of all available resources.

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New AI/ML solutions in AWS GovCloud (US) underpin responsible innovation

How can technology leaders rapidly deliver responsible artificial intelligence-based innovation while aligning with the broad spectrum of strict regulatory requirements? The answer is simple: Amazon Web Services (AWS) GovCloud (US) provides the technology that underpins a solid foundation for securely and compliantly building and deploying AI capabilities. Read this post to learn more.

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How federal agencies can optimize document processing using advanced AI with human oversight

Federal agencies typically collect, manage, use, and distribute a wide array of documents. Storing and distributing federal agency documents is often a complicated process; documents can range from structured formats to free-flowing documentation with personal identifiable information (PII) that needs careful redaction. And because federal agencies cover a wide breadth of domains, it is challenging to develop a one-size-fits-all approach for document processing. In this post, we explore an example of how a federal agency can use Amazon Web Services (AWS) to design and deploy a solution that addresses this document processing challenge.

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Microservices-based tax and labor systems using AWS

In Modernizing tax systems with AWS, we briefly touched upon infrastructure and application modernization using microservices and serverless architectures. We hear from multiple tax and labor agencies about their desire to move to API-based architectures and adopt new technologies. In this post, we dive deeper into these areas and discuss benefits, approaches, and best practices for building modern tax and unemployment insurance (UI) applications using microservices.

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Acentra Health processes 35M Medicare documents 50% faster with IDP on AWS

Acentra Health helps Medicare beneficiaries file quality of care complaints and appeals regarding early hospital discharge or early termination of skilled services. Processing these cases requires meticulous data entry from patient records and forms related to prior authorization notices, patient care, and case management, which often consist of complex medical history. To better support its clients, Acentra Health implemented an intelligent document processing (IDP) solution using Amazon Web Services (AWS). Read this post to learn how their IDP solution reduced document processing times and lowered costs.

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Improving customer experience for the public sector using AWS services

Citizens are increasingly expecting government to provide modern digital experiences for conducting online transactions. Market research tells us 63 percent of consumers see personalization as the standard level of service. This post offers various architectural patterns for improving customer experience for the public sector for a wide range of use cases. The aim of the post is to help public sector organizations create customer experience solutions on the Amazon Web Services (AWS) Cloud using AWS artificial intelligence (AI) services and AWS purpose-built data analytics services.

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Deploy LLMs in AWS GovCloud (US) Regions using Hugging Face Inference Containers

Government agencies are increasingly using large language models (LLMs) powered by generative artificial intelligence (AI) to extract valuable insights from their data in the Amazon Web Services (AWS) GovCloud (US) Regions. In this guide, we walk you through the process of hosting LLMs on Amazon Elastic Compute Cloud (Amazon EC2) instances, using the Hugging Face Text Generation Inference (TGI) Container (TGI) for serving custom LLMs.

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Build population health systems to enhance healthcare customer experiences on AWS

As the amount of health data increases, different healthcare, life sciences, population health, and public health organizations are working to modernize their data infrastructure, unify their data, and innovate faster with technologies like artificial intelligence and machine learning (AI/ML). In this blog post, we dive deep on architecture guidance that enables healthcare providers to improve patient care.