AWS Public Sector Blog
Author: Drew Calloway
Drew Calloway is an Operations Manager for a dedicated team of US-based, US citizen engineers who provide 24/7 technical support to AWS GovCloud (US) customers across federal, state, and private sector organizations. With a background in IT public sector spanning IaaS to cloud support, he has been with AWS for six years. Outside of work, he enjoys spending time with his family, exploring local places to get to know the community, volunteering, and learning new skills.
Introducing US-based, US citizen, 24/7 technical support for AWS GovCloud (US) customers: Your mission never sleeps, neither do we
Learn how AWS GovCloud (US) customer technical support cases are routed to US-based, US citizens. This means that 24/7, AWS Support will make every effort to ensure your cases are handled exclusively by US-based, US citizens throughout the entire case lifecycle – no opt-in or special request required.