AWS Public Sector Blog
Author: Ofelia Walsh
Ofelia Walsh is a Project Manager at the Metropolitan Transportation Commission, where she manages the Bay Area’s 511 interactive voice response service. She has more than 10 years of public-sector experience and is passionate about making traveler information more reliable, accessible, and easier to use for the Bay Area public. Ofelia holds a Master of Public Administration from the University of Southern California.
How MTC’s 511 program uses Amazon Connect to serve 1.6 million callers
Whether it’s checking when the next bus, train, or ferry departs, finding out about a freeway closure, or getting a broken-down car towed off the Bay Bridge, the region’s 511 traveler information service is a critical public resource. Its phone service runs on Amazon Web Services (AWS) using services Amazon Connect Customer and Amazon Lex.