客户案例 / 旅游

2019 年
ryanair 徽标

Ryanair 使用 Amazon SageMaker 改善客户支持

Ryanair 使用 Amazon LexAmazon SageMaker 构建了一个聊天机器人,可以改善其客户支持体验,帮助客户快速轻松地找到其问题的答案。

Ryanair 是欧洲最大的航空集团,每天有 2400 个航班,每年飞往 200 多个目的地,运送旅客超过 1.5 亿人次。该公司与 AWS 合作伙伴网络合作伙伴 Cation Consulting 合作,为其提供解决方案。

kr_quotemark

我们希望利用由 AWS 提供支持的人工智能技术来提升客户体验。

Lee Reddin
Ryanair 服务设计主管

使用的 AWS 服务

Amazon SageMaker

Amazon SageMaker 是一项完全托管的服务,它汇集了大量工具,可为任何使用案例提供高性能、低成本的机器学习(ML)。

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Amazon Lex

Amazon Lex 是一种完全托管式人工智能(AI)服务,具有高级自然语言模型,可用于在应用程序中设计、构建、测试和部署对话界面。

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  • Asia Pacific

    Korean Airlines on AWS

    In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet.
    2022
  • Australia

    Lonely Planet cut itinerary generation costs by 80% using Amazon Bedrock

    Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them.
    2024
  • Americas

    United Airlines on AWS

    United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
    2024
  • Canada

    Using Amazon AppStream 2.0 to Increase Scalability and Agility for Air Canada

    Learn how Air Canada in the travel industry gained scalability and reliability while optimizing costs by migrating its on-premises VDI to AWS.
    2024
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