Programme partenaire AWS Well-Architected

For nonprofits that rely on donors to support their charitable causes, fundraising efforts are critical. Built by fundraisers, for fundraisers, digital solutions from Peak Fundraising Systems aim to help nonprofits maximize their campaigns. The company’s platform provides key insights into the performance of fundraising programs so organizations can improve donor retention and sign up the right donors. To make sure Peak provides the best experience to its nonprofit customers, it collaborated with AWS Premier Partner DNX Solutions to create an automated system that uses near real-time data analysis. In fact, the new system helps nonprofits analyze their campaigns and find the insights they need 94 percent faster than before.

COVU offers an AI-enabled platform that delivers support and services to insurance agencies. The company wanted to replace its legacy system to elevate its telephonic capabilities, as well as gain deeper insights into essential metrics, such as average wait times and abandonment rates. The new system would also provide a foundation for rapidly developing new artificial intelligence (AI) solutions and overcoming visibility and call-management limitations. COVU partnered with AWS Premier Tier Services Partner Reply to implement an AI-driven, cloud-based contact center solution built on Amazon Web Services (AWS). As a result, COVU has improved its customer experience and operational efficiency. COVU has reduced call abandonment by 20 percent, increased customer satisfaction by 10 percent, and boosted employee satisfaction by 250 percent.

Peak Defence needed to scale up its processes to meet increasing demand for its cybersecurity consulting and solutions services. The company collaborated with AWS Partner Neurons Lab to automate critical security and compliance processes for customers using generative AI and added a Software as a Service (SaaS) offering to its portfolio. With help from the AI solution development experts at Neurons Lab, Peak Defence leveraged advanced, cloud-based AI tools and a scalable, serverless infrastructure to significantly improve operational efficiency. This empowers the company to handle growing demand while maintaining the strong data security measures its customers require.

CoachMePlus and The Informatics Applications Group, Inc. (TIAG) teamed up to create the Warrior Performance Platform, an athlete management system designed for the military to measure soldiers’ health and wellness. To ensure the platform met the high security standards required by the US Department of Defense (DoD), CoachMePlus and TIAG collaborated with AWS Partner InfusionPoints to use XBU40, a multi-tenant platform hosted on AWS GovCloud (US), to automate and accelerate defense industry authorization. With the security controls and automation provided by AWS and XBU40, CoachMePlus and TIAG achieved DoD Impact Level 4 (IL4) cloud provisional authorization in just over a year, opening the door to a new opportunity with the US Army to support soldier health and readiness.

IBM, a global technology enterprise, wanted to simplify the process of creating and sharing AWS co-selling opportunities from Salesforce. IBM deployed an ACE CRM integration from AWS Partner Labra, a provider of software as a service (SaaS) solutions. The integration helps IBM sales and marketing teams move campaign responses and sales opportunities from within Salesforce directly into ACE. With Labra’s co-sell automation, IBM has cut co-sell time by 90 percent, increased co-sell opportunities by 117 percent, increased revenue, and created a custom integration that streamlines marketing nurture tools.