Kisah Pelanggan / Perjalanan
2019
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Ryanair Meningkatkan Dukungan Pelanggan Menggunakan Amazon SageMaker
Menggunakan Amazon Lex dan Amazon SageMaker, Ryanair membangun chatbot yang meningkatkan pengalaman dukungan pelanggannya serta membantu pelanggan menemukan jawaban atas pertanyaan mereka dengan cepat dan mudah.
Ryanair adalah grup maskapai penerbangan terbesar di Eropa, yang melayani lebih dari 150 juta penumpang per tahun ke lebih dari 200 destinasi dengan 2.400 penerbangan setiap harinya. Ryanair bekerja sama dengan partner Jaringan Partner AWS, Cation Consulting, untuk menyediakan solusinya.
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Kami ingin memanfaatkan teknologi AI yang ditenagai oleh AWS untuk meningkatkan pengalaman pelanggan kami.
Lee Reddin
Head of Service Design, Ryanair
Layanan AWS yang Digunakan
Amazon SageMaker
Amazon SageMaker adalah layanan terkelola penuh yang menyatukan beragam alat untuk memungkinkan machine learning (ML) performa tinggi berbiaya rendah bagi kasus penggunaan apa pun.
Amazon Lex
Amazon Lex adalah layanan kecerdasan buatan (AI) terkelola penuh dengan model bahasa alami lanjutan untuk merancang, membangun, menguji, dan melakukan deployment antarmuka percakapan dalam aplikasi.
Kisah Pelanggan Perjalanan Lainnya
Total results: 139
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Asia Pacific
Korean Airlines on AWS
In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet. -
Australia
Lonely Planet cut itinerary generation costs by 80% using Amazon Bedrock
Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them. -
Americas
United Airlines on AWS
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow. -
Canada
Using Amazon AppStream 2.0 to Increase Scalability and Agility for Air Canada
Learn how Air Canada in the travel industry gained scalability and reliability while optimizing costs by migrating its on-premises VDI to AWS.
Mulai
Organisasi dalam berbagai ukuran di semua industri mentransformasi bisnis mereka dan mewujudkan misi mereka setiap hari menggunakan AWS. Hubungi ahli kami dan mulai perjalanan AWS Anda sendiri sekarang juga.