데모
Getting started with Amazon Connect(3:13)
Getting started with Amazon Connect chat(6:23)
How do I enable quick connects on Amazon Connect(3:58)
Agent Training for the Amazon Connect Contact Control Panel(CCP)(19:03)
웨비나
- Forrester Research analyzes the Total Economic Impact™ of Amazon Connect - 방송 날짜: 2020년 8월 26일 레벨: 200
- How to manage virtual contact centers and customer service remotely with Amazon Connect - 방송 날짜: 온디맨드 레벨: 200
- Improve your contact centers efficiency using Amazon Connect Asynchronous Chat - 방송 날짜: 2020년 7월 29일 레벨: 300
- Working and learning from home: AWS Solutions for remote employees, students, and contact center agents - 방송 날짜: 2020년 4월 2일 레벨: 100
- Machine learning-powered contact center analytics with Contact Lens for Amazon Connect - 방송 날짜: 2020년 3월 25일, 레벨: 200
- Building intelligent contact center experiences with Amazon Connect and Salesforce - 방송 날짜: 2020년 1월 22일 레벨: 300
프레젠테이션
Introduction to Amazon Connect chat(6:23)
Introduction for Contact Lens for Amazon Connect(3:05)
Amazon Connect CTI adapter for Salesforce(10:53)
Enterprise Connect 2020: AWS keynote(24:17)
Customer contact week at home keynote(28:33)
Capital One contact centers innovate faster using Amazon Connect(3:22)
백서 및 eBook
Frost & Sullivan 구매자 안내서: Amazon Connect - 향상된 고객 경험을 위해 속도, 인텔리전스 및 유연성 제공
보고서 읽기Nemertes PilotHouse Awards: 고객 참여를 위한 인공 지능 플랫폼
보고서 읽기Aberdeen Research: 고객 기대치를 상회하기 위해 옴니 채널 프로그램과 채팅 통합
보고서 읽기Amazon Connect의 Total Economic Impact(TEI)
eBook 읽기Amazon Connect에서 콜 센터 성과 극대화, Aberdeen Research 지원
백서 읽기콜 센터의 AI: Fortune 1000대 서비스 부문 선도 기업들이 주목하는 기술
백서 읽기고객 서비스 개인화 및 혁신을 위한 4가지 필수 평가 항목
eBook 읽기금융 서비스를 위한 콜 센터 최적화
eBook 읽기Put your customers first and resolve issues fast
eBook 읽기새로운 소식
AWS re:Invent 프레젠테이션
AWS re:Invent 2019 프레젠테이션
AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce
AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp
AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect
AWS re:Invent 2018 프레젠테이션
GE Appliances Transforms the Modern Contact Center Using Machine Learning & Analytics
axialHealthcare & Rackspace: Customizing Your Amazon Connect Contact Center
Mutual of Omaha Implementation on Amazon Connect, Powered by Accenture
Hilton & Intuit: Moving Large Scale Contact Centers to Amazon Connect
Customer-Centric Contact Centers with Amazon Connect & Machine Learning
Liberty Mutual: Bring the Power of AI to Your Amazon Connect Contact Center
Globe Telecom Keynote @ AWS re:Invent 2018
AWS re:Invent 2017 프레젠테이션
Hear From Capital One and T-Mobile on How They are Using Amazon Connect
Learn How To Use AWS IoT and Amazon Connect to Drive Proactive Customer Service
Hear About Using Amazon Connect with Amazon Lex in Your Contact Center
Learn How Your Organization Can Benefit From Amazon Connect
설명서
Amazon Connect 관련 질문에 대한 답을 확인하십시오