2019년
ryanair 로고

Ryanair, Amazon SageMaker를 사용하여 고객 지원 개선

RyanairAmazon LexAmazon SageMaker를 사용하여 고객 지원 경험을 개선하고 고객이 질문의 답변을 빠르고 쉽게 찾는 데 도움이 되는 챗봇을 구축했습니다.

유럽 최대의 항공사 그룹인 Ryanair는 매일 2,400편의 항공편으로 연간 1억 5,000만 명이 넘는 승객을 200여개 목적지로 수송합니다. 이 회사는 AWS 파트너 네트워크 파트너인 Cation Consulting과 협력하여 솔루션을 제공했습니다.

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우리는 향상된 고객 경험을 위해 AWS에서 제공하는 AI 기술을 활용하고자 했습니다.

Lee Reddin
Ryanair Service Design 부문 Head

사용된 AWS 서비스

Amazon SageMaker

Amazon SageMaker는 모든 사용 사례에서 저비용 고성능 기계 학습(ML)을 지원하는 다양한 도구 세트를 한데 결합한 완전관리형 서비스입니다.

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Amazon Lex

Amazon Lex는 대화형 인터페이스를 애플리케이션에 설계, 구축, 테스트, 배포하기 위해 고급 자연어 모델을 사용하는 완전관리형 인공 지능(AI) 서비스입니다.

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더 많은 여행 고객 사례

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항목을 찾을 수 없음 

  • Asia Pacific

    Korean Airlines on AWS

    In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet.
    2022
  • Australia

    Lonely Planet cut itinerary generation costs by 80% using Amazon Bedrock

    Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them.
    2024
  • Americas

    United Airlines on AWS

    United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
    2024
  • Canada

    Using Amazon AppStream 2.0 to Increase Scalability and Agility for Air Canada

    Learn how Air Canada in the travel industry gained scalability and reliability while optimizing costs by migrating its on-premises VDI to AWS.
    2024
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시작하기

모든 산업에서 다양한 규모의 조직이 AWS를 통해 매일 비즈니스를 혁신하고 임무를 수행하고 있습니다. 지금 전문가와 상담하고 AWS로의 여정을 시작하세요.