Ep. 462: [Amazon Connect #3] Adapting quickly to deliver exceptional customer experiences
Episode summary
Deep Dive
Organizations of every size have had to pivot quickly to keep up and adapt to the changes carried over from 2020, and that need is particularly important to small and medium-sized organizations. Join Shalesa Charron, Principal Partner Development Specialist at Amazon Connect, as she shares how an omnichannel cloud contact center can improve experiences for customers, agents, and managers alike.
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Date: July 26, 2021
Speakers: Simon Elisha, Shalesa Charron
About The Official AWS Podcast
The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Jillian Forde for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, The Official AWS Podcast has something for you.
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