Ep. 445: [Amazon Connect #1] Redefining the Customer Experience
Episode summary
Deep Dive
Post-pandemic customers have come to expect a new level of omnichannel contact-center experience. Hear the latest breakthrough thinking from Kentis Gopalla, the Global Partner Lead for AWS Contact Center, on how you can quickly reimagine your contact center for seamless and scalable omnichannel customer experiences.
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Date: May 17, 2021
Speakers: Simon Elisha, Kentis Gopalla
About The Official AWS Podcast
The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Jillian Forde for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, The Official AWS Podcast has something for you.
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