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AWS Support

Drive Cloud Event Success with AWS Countdown Premium

Get expert engineering support for high-impact launches, migrations, and peak events on AWS.

Get expert engineering support for high-impact migrations, modernizations, launches and peak events on AWS.

AWS Countdown Premium delivers specialized engineering support for your critical cloud initiatives. Our designated AWS experts provide comprehensive guidance across your entire project lifecycle—from architectural review to post-launch optimization. Whether you're managing large-scale migrations or preparing for peak traffic events, you'll have direct access to technical specialists who create custom runbooks, conduct thorough readiness assessments, and provide 24/7 support during planned events to maximize success.

Benefits of AWS Countdown Premium

Engage with a team of designated specialist engineers to receive guidance and troubleshooting that is relevant to your environment and business outcomes.

Coordinated staffing with specialists ensures coverage during critical events, minimizing downtime and ensuring faster issue resolution.

Leverage AWS's knowledge in executing thousands of critical events by getting access to proven artifacts, runbooks, and decision templates to streamline planning, execution, and monitoring.

Complement your team by working with domain experts that bring in deep technical expertise in areas you need the most.

Business transformations powered by AWS Countdown Premium

Migration

AWS Countdown Premium provides expert support during high-stakes cloud migrations. Our specialists guide you through every step, from initial planning, dry runs, actual cutover, to post-migration analysis. We help ensure your Landing Zone is secure and compliant, implement robust disaster recovery plans, and provide real-time support during critical moments. With AWS best practices at the core, we help you scale your team's cloud expertise and navigate make-or-break migration milestones with confidence.

See how your teams can migrate to AWS with precision and speed.

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Modernization

When it comes to modernizing your workloads, AWS Countdown Premium delivers expert guidance at every critical milestone. Our seasoned professionals work alongside your team to evaluate operational readiness, enhance security, and craft a solid modernization strategy. Leveraging AWS-developed playbooks, we offer assistance in designing and setting up cutting-edge AWS services. As you transform your applications, our designated engineers provide proactive guidance, rapid issue resolution, and invaluable knowledge transfer, ensuring your modernization journey is smooth and successful.

Discover how you can accelerate your modernization journey with expert guidance.

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Critical events

Power through your most critical business events with AWS Countdown Premium. From retail peak seasons to major sporting events, elections, and healthcare enrollment periods, we help you deliver flawless experiences when it matters most. Our experts help you manage your infrastructure to handle massive traffic spikes while maintaining security and performance. We work alongside your team to scale infrastructure, optimize costs during demand surges, strengthen security measures, and monitor real-time demands.

Explore how you can deliver flawless experiences during your peak business moments.

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Generative AI

Transform your AI initiatives from concept to production with AWS Countdown Premium. Our experts guide you through sophisticated model optimization, security-first deployments, and seamless integration of AWS services like Bedrock. Whether you're implementing RAG architectures, fine-tuning models, or scaling for production, our designated engineers help you optimize performance, establish security guardrails, and maintain compliance. We work alongside your team to turn AI possibilities into business realities.

Turn AI possibilities into production-ready solutions.

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How it works

This service is offered to customers with Business Support, Enterprise On-Ramp, or Enterprise Support plans. You can subscribe to it on a flexible monthly basis. Begin your AWS Countdown Premium journey at least two to three weeks before your critical event, and let your designated team guide you through every step - from initial planning through post-launch analysis.