Basic Support Plan is included
- or -
- or -
- or -
Developer Support Plan Pricing Example
For $2,000 in monthly AWS charges:
$2,000 x 3% = $60
(3% of AWS charges)
Total = $60
Business Support Plan Pricing Example
For $85,000 in monthly AWS charges:
$10,000 x 10% = $1,000
(10% of first $0 - $10K of charges)
+ $70,000 x 7% = $4,900
(7% of charges from $10K - $80K)
+ $5,000 x 5% = $250
(5% of charges from $80K - $250K)
+ 0 x 3% = $0
(3% of charges over $250K)
Total = $6,150
Enterprise Support Plan Pricing Example
For $1.2M in monthly AWS charges:
$150,000 x 10% = $15,000
(10% of first $0 - $150K of charges)
+ $350,000 x 7% = $24,500
(7% of charges from $150K - $500K)
+ $500,000 x 5% = $25,000
(5% of charges from $500K - $1M)
+ $200,000 x 3% = $6,000
(3% of charges over $1M)
Total = $70,500
All paid AWS Support plans are billed monthly, with no long-term contracts. AWS Support fees are calculated on a per-account basis for Business and Developer Support plans. For Enterprise Support, you are billed based on the aggregate monthly AWS charges for all your account IDs subscribed to Enterprise Support.
Monthly fees for the Developer, Business, and Enterprise Support plans are calculated based on each month's gross AWS charges (before any discounts or credits are applied). The charges for certain AWS Services, including AWS Support, AWS Managed Services, AWS Marketplace, AWS Professional Services, and AWS Training and Certification are not included in the AWS Support fee calculations.
AWS Support fees will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of your monthly AWS charges, as described above. If you cancel your subscription for AWS Support within 30 days of sign-up, you will still need to pay the greater of the monthly minimum or a percent of your AWS charges for the period of time you are enrolled. AWS reserves the right to refuse to provide AWS Support to any customer that frequently signs up for and then cancels AWS Support.
Purchasing support for reserved resources
When you prepay for Savings Plans, Reserved Instances, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon Elasticsearch, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the resources. In addition, any recurring charges for these resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred.
If you have existing reserved resources when you sign up for a paid AWS Support plan, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of AWS Support. For example, if you purchase either a three-year Amazon EC2 All or Partial Upfront Reserved Instance on January 1 and sign up for the Business Support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of Support fees for October.