All AWS Support plans include an unlimited number of account and billing support cases, with no long-term contracts.

Monthly charges for the Business and Enterprise support plans are based on each month's AWS usage charges, subject to a monthly minimum ($100/month for the Business plan, $15,000/month for the Enterprise plan). As your AWS charges grow, you earn volume discounts on your AWS Support costs. Note that these calculations are performed on a per-account basis. Check out the calculator for a customized estimate of your deployment's AWS Support cost.

Basic Developer Business Enterprise
Pricing Included $49/month Greater of $100
- or -
  • 10% of monthly AWS usage for the first $0–$10K
  • 7% of monthly AWS usage from $10K–$80K
  • 5% of monthly AWS usage from $80K–$250K
  • 3% of monthly AWS usage over $250K
Pricing example

For $85K in monthly AWS usage:

$10,000 x 10% = $ 1,000
(10% of the first $0–$10K of usage)
+ $70,000 x 7% = $ 4,900
(7% of usage from $10K–$80K)
+ $5,000 x 5% = $ 250
(5% of usage from $80K–$250K)
+ $0 x 3% = $ 0
(3% of usage over $250K)
Total: $ 6,150
Greater of $15,000
- or -
  • 10% of monthly AWS usage for the first $0–$150K
  • 7% of monthly AWS usage from $150K–$500K
  • 5% of monthly AWS usage from $500K–$1M
  • 3% of monthly AWS usage over $1M
Pricing example

For $1.2M in monthly AWS usage:

$150,000 x 10% = $ 15,000
(10% of the first $0–$150K of usage)
+ $350,000 x 7% = $ 24,500
(7% of usage from $150K–$500K)
+ $500,000 x 5% = $ 25,000
(5% of usage from $500K–$1M)
+ $200,000 x 3% = $ 6,000
(3% of usage over $1M)
Total: $ 70,500

When you prepay for compute needs with Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instances, Amazon Relational Database Service (Amazon RDS) Reserved Instances, Amazon Redshift Reserved Instances, or Amazon ElastiCache Reserved Cache Nodes and are enrolled in a paid AWS Support plan, the one-time (upfront) charges for the prepaid resources are included in the calculation of your AWS Support charges in the month you purchase the resources. In addition, any hourly usage charges for reserved resources are included in the calculation of your AWS Support charges each month.

If you have existing reserved resources when you sign up for the Business or Enterprise support plan, the one-time (upfront) charges for the reserved resources, prorated over the term of the reservation, are included in the price calculation for the first month of AWS Support. For example, if you purchase a three-year reserved instance on January 1 and sign up for the Business support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of support costs for October.