AWS Enterprise Support Trial

From April 27, 2026 12:00:00 PM UTC through December 31, 2026 12:00:00 PM UTC, the first 2000 eligible customers may subscribe to AWS Enterprise Support at public pricing will not receive a bill for the first 90 days. Terms and conditions apply.

By requesting the AWS Enterprise Support Credit Trial Promotion ("the Promotion"), you agree to the following terms and conditions.

Enrollment. To request the Promotion, complete the enrollment process as directed by your AWS account team between April 27, 2026 12:00:00 PM UTC and December 31, 2026 12:00:00 PM UTC. This exclusive offer is available to the first 200 eligible customers only. AWS will verify your eligibility and, upon confirmation, AWS Enterprise Support will be enabled on the specified account within 7 business days.

Eligibility. In order to be eligible for the Promotion, the AWS account must meet the following criteria:

• Must not be currently subscribed to AWS Enterprise Support or AWS Enterprise On-Ramp Support; Must not have been previously enrolled in AWS Enterprise Support within the last 24 months. 
• Must be currently subscribed to AWS Business Support or AWS Developer Support.
• Must have an AWS annual spend of $500,000 or greater in the last 12 months.
• Must not have an existing long-term commitment through Reserved Instances, Savings Plans, or similar programs representing financial commitment to AWS.
• Accounts with any active or pending pricing-related discussions with AWS within the last three (3) months are not eligible for this Promotion. This includes, but is not limited to, Enterprise Discount Program (EDP) negotiations, Private Pricing Agreement (PPA) discussions, or any other cross-service discount or pricing conversations. AWS will verify pricing discussion eligibility as part of the enrollment process. No action is required from the customer to confirm this criterion. If an account is determined to be ineligible due to active or pending pricing discussions, AWS will notify the customer and, where applicable, provide a projected eligibility date.
• Offer only open to customers registered in the United States and Canada.

Customer Requirements. In order to receive the full benefit of the Promotion and maintain eligibility, customers must fulfill the following engagement commitments throughout the Promotion Period:

• Following Enterprise Support activation, AWS will initiate scheduling of a TAM kickoff call to align on objectives, success criteria, and preferred communication channels. The customer agrees to make reasonable efforts to complete the kickoff call within five (5) business days of receiving the scheduling request. If the kickoff call is delayed due to AWS scheduling availability, TAM assignment, or other AWS-initiated factors, the customer's eligibility and Promotion timeline will not be adversely affected,
• Maintain bi-weekly check-ins with their assigned TAM throughout the Promotion Period and actively engage with at least one proactive TAM recommendation per week. Formal calls are not required, but consistent engagement is recommended through the customer's preferred channel.
• Attend a minimum of two 45-minute stakeholder meetings during the 90-day engagement window — one at kickoff and one closing summary.
• Participate in monthly feedback sessions.
• Participate in a formal impact presentation between Days 85 and 90 of the engagement to review outcomes, key findings, and recommendations.

Discontinuation and End of Promotion.  Customers may terminate participation at any time during the remainder of the Promotion Period with 15 days' prior written notice to their AWS account team. AWS also reserves the right to discontinue a customer's participation at any time if the customer fails to uphold the engagement commitments outlined in the Customer Requirements section above. Prior to AWS-initiated discontinuation, AWS will make reasonable efforts to contact the customer and provide an opportunity to remediate. If the Promotion is discontinued for any reason, any unused AWS platform credits applied under this Promotion will be cancelled and are non-transferable. Discontinuation of the Promotion does not automatically terminate the customer's AWS Enterprise Support subscription. Upon conclusion of the Promotion Period — whether at the scheduled end date or earlier, customers may continue on AWS Enterprise Support at publicly listed pricing, enter into a contractual agreement, or downgrade their support tier with no penalty.

General Terms.

• Offer is limited to one per account and cannot be combined Following Enterprise Support activation, AWS will initiate scheduling of a TAM kickoff call to align on objectives, success criteria, and preferred communication channels. The customer agrees to make reasonable efforts to complete the kickoff call within five (5) business days of receiving the scheduling request. If the kickoff call is delayed due to AWS scheduling availability, TAM assignment, or other AWS-initiated factors, the customer's eligibility and Promotion timeline will not be adversely affected,with other promotional offers.
• AWS reserves the right to modify or cancel the offer at any time.
• Offer is non-transferable and may not be resold.
• If you violate any of these terms and conditions, the offer will be invalid.
• Void where prohibited.
• Your information is handled in accordance with the AWS Privacy Notice.