AWS Unified Operations Team

Your TAM serves as the lead and the primary orchestrator for Unified Operations delivery, maintaining accountability across major milestones from onboarding through continuous improvement and ongoing maintenance. They establish communication channels, coordinate cross-functional teams, lead engagements, and ensure cohesive program governance while collaborating on technical execution with specialist teams. This centralized leadership model creates clear ownership and a single point of coordination for all components of Unified Operations.  

Your AWS TAM provides guidance to strengthen your cloud infrastructure and minimize unwanted downtime. They offer resiliency reviews to assess architecture and process deficiencies, recommend failover strategies, and guide testing of critical systems. TAMs provide prescriptive guidance on AWS best practices and develop a customized resiliency plan aligned with your goals. 

Quarterly executive-level assessments delivered to drive strategic alignment between AWS initiatives and your business objectives, focusing on ongoing value realization of existing workloads. TAMs document improvements in resiliency, observability, and cost savings of your priority workloads to inform future strategic priorities. These comprehensive reviews evaluate risks and optimization opportunities, with emphasis on priority resiliency and observability improvements, to set strategic priorities and maximize your AWS investment.

The DSEs conduct deep dives on AWS Services leveraged by your workloads, performing comprehensive evaluations across resilience, performance, security, and observability. They assess your monitoring posture, incident response procedures, and automation practices, providing service-specific, configuration level recommendations aligned with AWS best practices to optimize your workload operations.

Create and maintain technical troubleshooting guides, architecture diagrams and recommendations captured during Critical Workload Reviews. These practices ensure consistent support delivery and faster incident resolution across global support teams.

Ongoing technical consultation focusing on AWS Services best practices. DSEs conduct technical deep dives at the service level on mission critical workloads, offering best practice recommendations to support business objectives while maintaining operational excellence.

After incident resolution, DSEs perform reviews to determine root causes, evaluate the overall response effort, and identify gaps in processes or tools. They synthesize lessons learned, document specific improvement opportunities, and update incident response playbooks with new findings, ultimately transforming the incident experience into strengthened organizational capabilities and preventive measures.

The SBAS drives strategic financial optimization through cross-functional collaboration and solution development. They deliver comprehensive financial intelligence through advanced reporting on spend analytics, credit management, and resource optimization. Post events, they analyze actual versus forecasted costs to improve future planning and identify savings opportunities.

Workload Cost Optimization Plan (WCOP) is implemented to focus on maximizing cost efficiency throughout the workload lifecycle. The SBAS manages Reserved Instance (RI) and Savings Plan (SP) portfolios to optimize pricing rates, while monitoring and responding to cost anomalies through a real-time detection engine. They help with continuous cost optimization and proactive financial management.

SBAS develops tailored cost tracking and reporting tools that break down expenses by workload. They review financial performance regularly and model projected costs for planned events. After events, they analyze actual versus forecasted costs to improve future planning and identify savings opportunities.

Migration Specialists provide comprehensive pre-event assessment and preparation, including architecture validation, capacity planning, and risk analysis. Engineers create detailed execution plans, establish monitoring strategies, and develop contingency procedures to ensure successful transitions.

Front line support engineers provide 24/7 technical support, monitor performance metrics, and coordinate rapid response during critical launches, migrations, or high-traffic events to ensure business continuity.

A detailed review of your event performance includes metrics analysis, identification of improvement opportunities, and documentation of lessons learned to help strengthen future operations.

Pre-event technical assessments validate infrastructure scalability, resilience patterns, and operational procedures to identify and address potential risks before they impact your business outcomes.

AWS Security Incident Response monitors and triages security findings from Amazon GuardDuty and third-party detection tools through AWS Security Hub. The service uses customer-specific information, such as known IP addresses and AWS Identity and Access Management (IAM) entities, to filter findings based on expected behavior, reducing alert volume while escalating those that require immediate attention. The security professionals are available 24/7 to provide expert event response support.

When you need specialized expertise, the AWS Security Incident Response professionals respond to your case within minutes. Acting as an extension of your security operations center (SOC) team, these experts have access to relevant AWS services log data for investigations during potential security events. They provide your team with clear containment or remediation steps for confirmed security events. If desired, you can authorize the AWS Security Incident Response professionals to perform them on your behalf.

Extend SOC team capabilities with access to AWS security expertise when you need it. Drawing from extensive frontline experience, the AWS Security Incident Response professionals provide investigation support, root cause analysis, recovery recommendations, and best practices to improve your organization's security posture.