Skip to main content

IDC Perspective | Buyer Case Study: Government eMarketplace's CloudFirst Approach to Infrastructure Modernization

Read the IDC report
Get started with AWS

Read how AWS worked India's Government eMarketplace (GeM) to drive cloud-first infrastructure modernization and AI-powered innovation

India's Government eMarketplace (GeM) successfully modernized its digital infrastructure in partnership with Amazon Web Services (AWS). This collaboration has transformed GeM from a basic online portal into the world's second-largest e-procurement platform, capable of driving innovation, scalability, and global competitiveness.

Key highlights of GeM's cloud transformation journey with AWS include:

  • Successful migration of over 800 terabytes of data and 350+ virtual machines to AWS within 60 days
  • Implementation of a generative AI-powered chatbot with over 90% response accuracy, supporting 2.1 million sellers and 370,000 buyers
  • Doubling of Gross Merchandise Value (GMV) to $48 billion in the last fiscal year
  • Enhanced scalability and resilience to support peak procurement cycles and increasing transaction volumes
  • Improved security and compliance, meeting India's data residency regulations
The IDC report offers valuable insights for technology decision-makers in the public sector, including:
  • Strategies for successful cloud migration and infrastructure modernization
  • Best practices for leveraging AI and advanced analytics in government platforms
  • Recommendations for effective partner engagement and governance in complex digital transformation projects

Download the IDC report now

Missing alt text value

Related content

OMDIA | On the Radar: AWS ushers in a culture of experimentation in the AI era

Read how AWS Prototyping and Cloud Engineering (PACE) team leverages Amazon’s culture of experimentation and partners with customers to ideate, experiment and develop innovative solutions for business impact.

Explore now

IDC | AI-Driven Software Development: How AI Is Enhancing Developer Efficiency Featuring Amazon Q Case Studies

Read how Amazon Q helps enterprises improve developer productivity across APJ

Explore now

Explore Just Walk Out technology by Amazon RFID Lanes

With easy installation and flexible features, Just Walk Out RFID lanes can boost efficiency, reduce labor costs, and deliver unparalleled convenience for retail customers. Explore how this cutting-edge technology can give shoppers more time to enjoy the products and services.

Discover more

NOTICE

IDC Perspective | Buyer Case Study: Government eMarketplace's CloudFirst Approach to Infrastructure Modernization, August 2025, IDC #AP53687525. IDC and IDC Research are registered trademarks of IDC, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. IDC does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. IDC research publications consist of the opinions of IDC's research organization and should not be construed as statements of fact. IDC disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.