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Ryanair Improves Customer Support Using Amazon SageMaker
Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.
Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. The company worked with AWS Partner Network partner Cation Consulting to deliver its solution.
We wanted to leverage AI technology powered by AWS in order to boost our customer’s experience.
Lee Reddin Head of Service Design, Ryanair
AWS Services Used
Amazon SageMaker
Amazon SageMaker is a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning (ML) for any use case.
Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.
In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet.
Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them.
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.
