Customer Success Stories

Discover how customers across industries increase agility, optimize costs, and accelerate innovation using AWS and generative AI.

How AWS empowers customers using generative AI

Smartsheet improves productivity, onboards new hires more quickly

Learn how Smartsheet created a Slack chatbot app powered by Amazon Q Business to help their employees get answers faster.

Propulse Lab accelerates customer growth using AWS and generative AI

CEO Alienor Carre-David and CTO Jeremy Legrand talk about innovation and competitive advantage in the AWS Cloud, and how the company can optimize customer services without losing the human touch.

iFood moves faster, lowers costs, and improves the chat experience

Learn how iFood is using generative AI instead of traditional machine learning to quickly build a virtual waiter.

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  • Software & Internet

    Collaboration.Ai Achieves DoD Authorization in Less Than 90 Days, Saves $2 Million with Second Front, Chainguard, and AWS

    United States

    Collaboration.Ai, a leader in AI-driven innovation management software, sought to expand into the US federal government sector, particularly the Department of Defense (DoD), with its end-to-end CrowdVector innovation management platform. Obtaining the required Authority to Operate (ATO) on DoD networks—a complex, lengthy, and costly process—posed a significant challenge for the startup. By engaging with AWS Partner Second Front, a member of the AWS Global Security & Compliance Acceleration (GSCA) program and using its Game Warden DevSecOps platform on AWS GovCloud (US), Collaboration.Ai secured a Certificate to Field (CTF) for DoD networks in less than 90 days. The deployment was accelerated further by using a custom registry of secure, minimal container images from AWS Partner Chainguard. This approach saved nearly two years of work and $2 million in compliance costs, swiftly opening access to the US federal government market.

    2025
  • Financial Services

    Affirm Reduces Manual Security Response Efforts by 50% with AWS Partner Expel

    United States

    Affirm is a payment network that empowers consumers and helps merchants drive growth through flexible and transparent financing options. The company wanted to streamline its security operations program to address manual triage, decentralized tooling, and increasing alert fatigue. AWS Partner Expel offered a managed detection and response (MDR) service that integrated seamlessly with Affirm’s Amazon Web Services (AWS) environment. Expel MDRTM centralizes monitoring, automates routine tasks, and enhances detection and response workflows Expel reduced the volume of security alerts fielded by engineers by 50 percent and helped Affirm scale the foundations of its security operations program efficiently.

    2025
  • General Public Services

    Contra Costa County District Attorney's Office Makes Unbiased Charging Decisions with ScaleCapacity Generative AI Solution on AWS

    United States

    The Contra Costa County District Attorney's Office works to prevent crime, seek justice, and enhance public safety for the residents of Contra Costa County, California. The office needed to create a new solution to automate sensitive data redaction to comply with a new state Race-Blind Charging mandate. To meet this requirement, the office worked with the AWS account team and AWS Partner ScaleCapacity to build an AI-driven Race-Blind Charging solution on AWS. With this solution, the District Attorney's Office achieved compliance in six months, can now automatically redact sensitive data from case documents, and can thoroughly test and deploy any new redaction rule changes in less than a week.  

    2025
  • Financial Services

    MarketReader Launches Its Real-Time Market Analysis Platform and AI Newsletter in Eight Months Using Nasdaq® and AWS

    United States

    MarketReader is an artificial intelligence (AI) analytics platform providing the financial sector with data-driven explanations of real-time asset movement. During development, MarketReader experienced delays in data delivery and received incomplete datasets from its initial data provider—which reduced the quality of the platform’s insights. To launch its differentiated product, the MarketReader team moved to cloud-based data solutions from AWS Partner Nasdaq, hosted on Amazon Web Services (AWS), to obtain direct access to high-quality, real-time market data for all US-listed securities. This approach elevated MarketReader’s US market coverage, increased data delivery time by 98 percent, and helped the platform go live within eight months. MarketReader now delivers timely, accurate insights. It publishes a daily newsletter in only seven minutes, driving customer engagement and expanding the newsletter’s reach up to 400 percent beyond MarketReader’s current client base.

    2025
  • Healthcare

    NHS Midlands and Lancashire Launches Activate, Incorporating a Scalable, Cost-Effective Patient Contact Center Solution with Digital Space on AWS, Reducing Patient Waiting Lists by 9–14%

    United Kingdom

    NHS Midlands and Lancashire (NHS ML) supports nine Integrated Care Boards (ICBs) across England from its bases in the Midlands and North West, providing the high-quality transformational and back-office support they need. Using traditional methods for all patient contact was time consuming, ineffective, and expensive. The NHS ML Referral Management Centre chose AWS Partner Digital Space to migrate its patient contact center to Amazon Web Services (AWS) and deployed an automated multi-channel approach to patient communication and engagement. The innovative digital transformation of its patient waiting list management reduced waiting lists 9–14%, depending on specialty.

    2025
  • Financial Services

    Altruist Empowers Financial Advisors with Innovation and Trust at Scale

    Americas
    Using AWS, Altruist maintains system stability and security alongside efficiency-driving tools that financial advisors depend on to deliver better outcomes to more clients at lower costs.
    2025
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