Customer Stories / Finance

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Cloud Migration Just the Start for National Australia Bank

As one of Australia’s leading business banks, National Australia Bank (NAB) continues its cloud migration at great speed, and the numbers come in for customer — and developer — satisfaction.

NAB continues to expand its existing capabilities to grow, modernize, and meet changing customer demands. When it began its digital journey, NAB had too few employees trained in cloud skills to efficiently execute the transformation. Now, it has trained 7,000 employees in cloud, of which 2,700 are now formally accredited. NAB has built cloud fluency across the organization and continues to develop the skill sets that employees need to be innovative and agile in a cloud environment.

NAB customers and employees have seen dramatic service improvements as a result of its digital transformation. It has moved critical assets to the cloud, including internet banking and NAB Connect, which is the main digital conduit between NAB and the businesses that they support. With AWS, NAB brought resilience to NAB connect, taking advantage of the cloud native auto healing and auto-scaling capabilities.


AWS enabled us to be a pioneer in the cloud area through a couple of mechanisms. Number one was education…we were able to train 7,000 of our colleagues in cloud of which 2,700 of those colleagues are now formally accredited.”

Steve Day
Chief Technology Officer, NAB

AWS Services Used

Amazon S3

Amazon Simple Storage Service (Amazon S3) is an object storage service offering industry-leading scalability, data availability, security, and performance.

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Amazon EC2

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 600 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload.

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Amazon Connect

Provide superior customer service at a lower cost with an easy-to-use cloud contact center. With Amazon Connect you can stay ahead of customer expectations and outpace the competition at a lower cost. Rapidly deliver improvements that retain existing customers and attract new ones.

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AWS Managed Services

AWS Managed Services (AMS) helps you adopt AWS at scale and operate more efficiently and securely. We leverage standard AWS services and offer guidance and execution of operational best practices with specialized automations, skills, and experience that are contextual to your environment and applications.

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