OYO Rooms Scales Rapidly to Support Expansion with AWS

New Hotel Chain on the Block

Indian startup OYO Rooms—valued at $5 billion—claims to be the third-largest hospitality company in the world. The company partners with budget hotels that standardize rooms to OYO Rooms’ specifications—down to the thickness of the mattress—and provides end-to-end technology for hotel partners to run their operations efficiently. In turn, hotel partners gain access to OYO Rooms’ software, which include an internal audit app used to audit properties and capture customer feedback, and Orbis, a BI tool used to understand demand patterns and develop offers based on these patterns. OYO Rooms also offers a property management system for partners to manage check-ins and check-outs and conduct price adjustments according to demand.

To date, around 1.1 million people visit the OYO Rooms website daily, and more than 12,000 hotels in over 500 cities across 18 countries have partnered with the company.

“Scaling our technology stack to support growth and deliver a consistent and standardized experience to guests would be extremely difficult without the scale, services, and elasticity offered by AWS.”

Anil Goel, Group Chief Technology & Product Officer, OYO Rooms

About OYO Hotels and Homes
Benefits
AWS Services Used

About OYO Hotels and Homes
Opening its doors in 2013, OYO Hotels & Homes is the world’s third-largest chain of hotels, homes, managed living- and workspaces. The portfolio combines fully operated real estate comprising more than 23,000+ hotels and 125,000 vacation homes. OYO, along with its Vacation Homes categories, are managed by the company under the OYO Homes, Belvilla, Dancenter, Danland and Traum-Ferienwohnungen brands. They can be found in more than 800 cities in 80 countries, including the U.S., Europe, U.K., India, Malaysia, Middle East, Indonesia, Philippines, and Japan.
Benefits
- Scales to support rapid annual growth
- Forecast to reduce infrastructure management time by 50%
- Automates deployment and provisioning
- Supports plans to provide analytic capabilities
AWS Services Used

Network Triples in Size

To support the rapid growth of its network of partner hotels—which tripled in size in 2018—OYO Rooms requires highly scalable IT. Explains Jagbir Singh, senior tech leader at OYO Rooms, “We needed on-demand cloud capacity to attain the enormous scale required to support our expected rate of growth.”

To address its need, OYO Rooms ran proofs of concept on Amazon Web Services (AWS) as well as other cloud-service providers, and the company decided AWS was the best fit for the business. “We found that the AWS APIs that are crucial for scaling were highly reliable,” says Singh. “We didn’t feel the APIs from other cloud providers were as stable at the time.”

Forecasts to Cut Infrastructure Management Time by 50%

OYO Rooms uploaded its applications’ code to AWS Elastic Beanstalk to automate deployment and provisioning. It made Amazon Relational Database Services (Amazon RDS) the main database—which currently holds 150 terabytes of data—for bookings, hotel services, accounting, and customer account information.

The startup is currently re-architecting its application for microservices and plans to use Amazon Elastic Container Service for Kubernetes (Amazon EKS) for container orchestration. “The adoption of services like Amazon EKS is helping us accelerate the pace of development by optimizing costs and reducing management overhead. We expect Amazon EKS to cut infrastructure management time by 50 percent,” says Singh.

Supports Rapid Growth and Annual Expansion

OYO Rooms continues to experience rapid growth in its network every year. Anil Goel, group chief technology & product officer at OYO Rooms, concludes, “OYO Rooms is a leading hospitality player driving technological innovation in hotels, homes, and quality living spaces. We are growing exponentially across India and international territories backed by our strong operational capabilities and the ability to use technology to improve efficiencies at every touchpoint. Scaling our technology stack to support such growth and deliver a consistent and standardized experience to guests would be extremely difficult without the scale, services, and elasticity offered by AWS.”

The diagram below illustrates the AWS infrastructure at Oyo Rooms:

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