Our core focus is giving customers the best experience possible, and speed of service is a massive part of that. With AWS, our average response time is 73% faster than before. 
Evan Morgan Chief Technology Officer

Rated People connects homeowners to more than 50,000 tradespeople—including carpenters, tree surgeons, electricians, and bricklayers—across the U.K. Homeowners post jobs and obtain quotes through the company’s website, choosing the right person for the job based not only on price, but also on the reviews and ratings that are left by previous customers. Rated People is currently the U.K.’s largest home services marketplace, offering homeowners a safe, easy, and convenient way to find high-quality local tradespeople, while offering tradespeople the opportunity to grow their reputation and business. 

  • Address a disparate systems architecture, increase standardization, and reduce time-consuming manual processes and management.
  • Give developers a flexible environment that allows easy testing, development, and deployment.
  • Build more robust disaster recovery (DR) processes to ensure business continuity.
  • Improve the customer experience through faster response times and increased reliability.
  • Worked with AWS Premier Consulting Partner Cloudreach, which also provided knowledge transfer, training on AWS technologies, and advice on best practice in the AWS Cloud.
  • Fast, frequent releases: Rated People benefits from easier testing and deployment in the cloud. In the two months after moving to AWS, the development team made three times more releases than it did in the 11 months prior to that. With the flexibility to spin up environments, developers are free to experiment safe in the knowledge that if new ideas don’t work, they can simply shut down those environments. As Chief Technology Officer Evan Morgan says, “There’s no risk, and the outlay is tiny in comparison to the company’s previous provisioning model.”
  • Boost to reliability and response times: Rated People now has more robust DR, and average response times are significantly improved—from 300 milliseconds to just 80 milliseconds. This means the overall web page speed is 73 percent faster than before, so jobs are posted quicker, and users get a much better experience.
  • Scalability for seasonal business: With fluctuations in activity at different times of year—for instance, more posts for boiler repairs in September or a dramatic increase in postings for gardening in May—the company can scale to meet demand. 
  • An infrastructure for growth: Rated People’s IT now supports its growing business. Shifting from a capital expenditure to an operational expenditure model gives the firm increased agility. In addition, working in the cloud is quicker and more cost-effective for Morgan and his team. For example, updating monitoring software across the IT estate used to take two days and now takes just two hours. 


  • A Premier Partner of the AWS Partner Network (APN). Cloudreach is a global cloud enabler and operational services provider.

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