Customer Stories / Travel

2019
ryanair logo

Ryanair Improves Customer Support Using Amazon SageMaker

Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.

Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. The company worked with AWS Partner Network partner Cation Consulting to deliver its solution.

kr_quotemark

We wanted to leverage AI technology powered by AWS in order to boost our customer’s experience.

Lee Reddin
Head of Service Design, Ryanair

AWS Services Used

Amazon SageMaker

Amazon SageMaker is a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning (ML) for any use case.

Learn more »

Amazon Lex

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

Learn more »

More Travel Customer Stories

Showing results: 9-12
Total results: 139

no items found 

  • United Kingdom

    Travelex Case Study

    Travelex is a name that’s trusted by many for its currency-exchange expertise and presence in airports around the globe. The company is investing in evolving its digital capabilities to streamline international money transfer and foreign exchange services for consumers and corporate customers.
    2019
  • France

    TheFork on AWS

    One of the leading online table booking services in Europe and Australia, TheFork connects diners with their restaurant of choice through its website and mobile app. The Tripadvisor company migrated to Amazon Web Services (AWS) in 2020 to improve the quality of its online services and more effectively support its 60,000 partner restaurants.
    2024
  • Germany

    Delivery Hero on AWS

    Delivery Hero went from an ambitious idea to the leading local delivery company. With the mission to deliver anything, straight to customer’s doors, Delivery Hero began building on Amazon Web Services (AWS) about a month after its launch. It is now on the forefront of innovation, operating a network of brands in 70 countries across four continents.
    2024
  • Netherlands

    Booking.com on AWS

    Seamlessly connecting millions of travelers with memorable experiences every day—including accommodation, flights, rides, and attractions—Booking.com is one of the world’s leading online travel platforms. Its mission is to make it easier for everyone to experience the world. No matter who you are or where you want to go, Booking.com can help make it happen. The company uses Amazon Web Services (AWS) and generative artificial intelligence (AI) to put more than 150 petabytes of data to work to improve booking services. Collaborating with AWS Professional Services, and using technologies such as Amazon SageMaker and Amazon Bedrock, it has built a scalable machine learning framework that’s accelerating experimentation and innovation.
    2024
1 35

Get Started

Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.