Customer Stories / Travel

2019

Ryanair Improves Customer Support Using Amazon SageMaker

Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.

Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. The company worked with AWS Partner Network partner Cation Consulting to deliver its solution.

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We wanted to leverage AI technology powered by AWS in order to boost our customer’s experience.

Lee Reddin
Head of Service Design, Ryanair

AWS Services Used

Amazon SageMaker

Amazon SageMaker is a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning (ML) for any use case.

Amazon Lex

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

More Travel Customer Stories

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Italy

Aeroporti di Roma Improves the Passenger Experience through Continuous Innovation

Aerorporti di Roma is migrating its infrastructure to the cloud and collaborated with Amazon Web Services (AWS) to foster innovation.

2023
Hong Kong

Cathay Accelerates Projects and Boosts Reliability by Modernizing Critical Applications on AWS

Cathay modernized 90+ applications on AWS, using Amazon RDS and AWS DMS for seamless database management and migration, and Amazon FSx for NetApp ONTAP to manage IBM MQ workloads, decreasing time-to-market and increasing availability.

2023
Ireland

Ryanair Saves 65% on Their Backup Costs With AWS Storage Gateway

Ryanair switched tape backups to the cloud using AWS Storage Gateway's Tape Gateway and stored them in Amazon S3 Glacier and Amazon S3 Glacier Deep Archive for long-term storage, saving 65% in costs.

2020
Ireland

Ryanair, Europe's largest airline, revolutionizes air travel with Amazon Bedrock and Amazon Connect

As Europe's largest airline, with an astonishing 3,300 daily flights, Ryanair has cemented itself as a force in affordable air travel. However, massive scale brings challenges in delivering exceptional employee and customer experiences. To transform these experiences and propel future growth, Ryanair turned to the innovative AI solutions from AWS. By building a revolutionary new employee application on Amazon Bedrock, productivity and satisfaction soared to new heights across the organization. Additionally, Amazon Connect streamlined their customer service center, providing seamless support through enhanced automation. By harnessing the power of AWS' generative AI technology offerings, Ryanair is flying full speed ahead toward a future defined by efficiency, productivity, and pioneering customer experiences that are driving its growth and scale.

2024

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