Customer Stories / Hospitality
2022
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Starbucks Builds Seamless Customer Experiences on AWS
Starbucks is a Seattle-based global coffee company with approximately 10,000 company-owned stores in North America.
In this video, learn how the company uses Amazon Web Services (AWS) to build a customer rewards and commerce platform that is flexible, reliable, and scalable to support millions of customers. “If anybody’s ever mobile ordered from their app at Starbucks, that entire engine is built on AWS. We felt that gave us a lot more flexibility to spin up more channels, and to do the massive scale that we see everyday,” says Jeremy Graham, vice president of digital platform engineering at Starbucks.
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If anybody’s ever mobile ordered from their app at Starbucks, that entire engine is built on AWS."
Jeremy Graham
Vice president of digital platform engineering at Starbucks.
More Hospitality Customer Stories
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Asia Pacific
Korean Airlines on AWS
In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet. -
Australia
Lonely Planet cut itinerary generation costs by 80% using Amazon Bedrock
Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them. -
Americas
United Airlines on AWS
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow. -
Canada
Using Amazon AppStream 2.0 to Increase Scalability and Agility for Air Canada
Learn how Air Canada in the travel industry gained scalability and reliability while optimizing costs by migrating its on-premises VDI to AWS.
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