Guidance for Configuring Virtual Calls on Salesforce Using Amazon Chime
Overview
How it works
These technical details feature an architecture diagram to illustrate how to effectively use this solution. The architecture diagram shows the key components and their interactions, providing an overview of the architecture's structure and functionality step-by-step.
Deploy with confidence
Ready to deploy? Review the sample code on GitHub for detailed deployment instructions to deploy as-is or customize to fit your needs.
Well-Architected Pillars
The architecture diagram above is an example of a Solution created with Well-Architected best practices in mind. To be fully Well-Architected, you should follow as many Well-Architected best practices as possible.
Operational Excellence
With CloudWatch, you can collect metrics, logs, and events, providing visibility into your system's performance and health. In this Guidance, a CloudWatch alarm monitors the Amazon SQS dead-letter queue depth, alerting when the configured threshold is exceeded. Alarms can trigger automated actions when thresholds are breached. These services support operational excellence by automating monitoring, issue detection, and change auditing, improving operational processes.
Security
AWS KMS allows you to create and manage cryptographic keys used for data encryption. In this architecture, AWS KMS encrypts all messages stored in the Amazon SQS queue. Secrets Manager securely stores sensitive information like Salesforce credentials and connection secrets, helping manage access to applications and resources.
Reliability
AWS KMS stores multiple encrypted copies of your keys in systems designed for 99.999999999% durability. AWS maintains multiple copies of the encrypted keys, providing high durability and ensuring keys are accessible when needed.
Performance Efficiency
EventBridge is a serverless event bus service, eliminating the need to provision hardware or software for additional jobs. By using serverless services like EventBridge, your workloads can scale seamlessly without you having to managing instances, so you can instead focus on building applications instead of managing infrastructure.
Cost Optimization
For serverless services like EventBridge, you only pay for what you use. Serverless computing allows you to run compute resources only when needed, eliminating the need to pay for idle capacity.
Sustainability
EventBridge minimizes the need for physical infrastructure, reducing overall resource consumption. Using serverless services helps lower carbon emissions compared to running on-premises with physical servers and hardware.
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