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Guidance for Deploying Amazon Connect with Infrastructure as Code on AWS

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Overview

This Guidance helps organizations rapidly scale and standardize their contact center operations by implementing Amazon Connect through infrastructure as code. It streamlines the provisioning of Amazon Connect instances and integrated services, eliminating manual configuration errors and reducing operational overhead. The Guidance encompasses omnichannel communication capabilities, AI-enhanced agent support, and robust analytics features, all built on AWS security best practices.

Benefits

Deploy an enterprise-grade contact center in hours instead of months using automated infrastructure provisioning. Focus on delivering exceptional customer experiences while AWS manages the underlying infrastructure and scales automatically to match your business demands.

Implement comprehensive security measures with built-in encryption and access controls that protect sensitive customer communications. Maintain detailed audit trails and meet regulatory requirements through centralized security management.

Empower agents with an intuitive workspace that streamlines customer call handling. Enable seamless call management while automatically capturing interaction data for continuous improvement.

How it works

These technical details feature an architecture diagram to illustrate how to effectively use this solution. The architecture diagram shows the key components and their interactions, providing an overview of the architecture's structure and functionality step-by-step.

Download the architecture diagram

Deploy with confidence

Ready to deploy? Review the sample code on GitHub for detailed deployment instructions to deploy as-is or customize to fit your needs. 

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Disclaimer

The sample code; software libraries; command line tools; proofs of concept; templates; or other related technology (including any of the foregoing that are provided by our personnel) is provided to you as AWS Content under the AWS Customer Agreement, or the relevant written agreement between you and AWS (whichever applies). You should not use this AWS Content in your production accounts, or on production or other critical data. You are responsible for testing, securing, and optimizing the AWS Content, such as sample code, as appropriate for production grade use based on your specific quality control practices and standards. Deploying AWS Content may incur AWS charges for creating or using AWS chargeable resources, such as running Amazon EC2 instances or using Amazon S3 storage.

References to third-party services or organizations in this Guidance do not imply an endorsement, sponsorship, or affiliation between Amazon or AWS and the third party. Guidance from AWS is a technical starting point, and you can customize your integration with third-party services when you deploy the architecture.