Posted On: Nov 25, 2019

Amazon Chime Voice Connector now supports audio streaming with SIP-based Media Recording (SIPREC). This makes it easy for you to build machine learning, analytics, and processing applications using real-time call audio from your on-premises phone systems. Previously, you had to integrate and deploy expensive on-premises hardware and software, or make disruptive changes to your enterprise voice network.

The SIPREC streaming feature ingests phone call audio from on-premises Private Branch Exchanges (PBXs) and Session Border Controllers (SBCs); and automatically sends it to Amazon Kinesis Video Streams, where it can be accessed by applications that you build. You can use this feature together with AWS machine learning services to build applications that assist with compliance and quality assurance. For example, you can integrate the feature with Amazon Transcribe to transcribe and store phone calls involving financial transactions to support dispute resolution, or integrate with Amazon Comprehend for sentiment analysis, giving you immediate feedback on customer service calls.

To get started with the SIPREC streaming feature, login to the Amazon Chime console and enable audio streaming. To learn more about the feature, visit our technical documentation and step-by-step example SIPREC audio streaming is generally available starting today in the US East (N. Virginia) and US West (Oregon) regions. The feature is priced at $.0028 per minute of use. To learn more about Amazon Chime Voice Connector, please visit the Amazon Chime website.