Cloud Pricing


Outbound Calling: Low, per-minute rates for calling from your business phone system to over 115 countries. You can use Voice Connector for just outbound calling or with inbound calling.

Inbound Calling: Callers can reach your phone system extensions directly through Direct Inward Dial (DID) and toll-free telephone numbers. The service supports up to 10 unique routes to your private branch exchange (PBX) for failover and load sharing. You can use Voice Connector for just inbound calling or with outbound calling.

Pay-as-you-go: Pay only for what you use. You pay by-the-minute for inbound and outbound calls and monthly for phone numbers (for inbound). There is no charge for concurrent calls or encryption. When you use Voice Connector to dial into Amazon Chime meetings or call Voice Connector numbers, these calls do not incur per-minute charges. Optional services incur separate usage charges, such as audio streaming to Kinesis Video Streams and storing Call Detail Records (CDRs) to Simple Storage Service (S3) buckets. Please see our pricing page.

Cost-effective Network Access: Amazon Chime Voice Connector connects to your phone system with AWS Direct Connect or your Internet connection. Using AWS Direct Connect, you can establish private connectivity between AWS and your datacenter, office, or colocation environment, which in many cases can reduce your network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections.

Elastic Scaling: Meet all your calling volume needs, including unexpected or seasonal spikes. With Amazon Chime Voice Connector, you no longer need to purchase bursting capacity or over-provision concurrent call paths.

Quality and Reliability: Amazon Chime Voice Connector comes with load sharing, failover, and disaster recovery mechanisms out-of-the box. You can use priority and weight-based routing to ensure that inbound calls get to your phone system. Dynamically assigned multiple IP addresses ensure that calls from your phone system get to the outside world. You can provision Voice Connectors grouped across AWS regions (where Amazon Chime Voice Connector is available) for fault-tolerant, cross-region routing of inbound calls to your phone system. In the event of loss of connectivity between an AWS region and your phone system, or if there is an issue with the Voice Connector service in a region, calls will route to the other Voice Connectors in a Voice Connector Group.

Security and Authentication: You can use encryption to secure calls between your phone system and AWS. Voice Connector supports TLS to encrypt SIP signaling and SRTP to encrypt media streams. There is no charge for encryption. You can choose between IP whitelisting and SIP Digest to authenticate SIP messages.



Self-Service Set-up: You can start using your SIP trunks in minutes using the Amazon Chime console. There are no service orders needed and no trunk set-up charges. You can use Voice Connector with your existing SIP enabled phone system and Session Border Controllers (SBC).

Calling Health Monitoring: IT and telecom managers get insights from a unified view of voice calling operational health by using Amazon CloudWatch. You can use CloudWatch to detect anomalous behavior, set alarms, visualize logs and metrics, automate actions, and troubleshoot issues to keep your voice calling running smoothly.

Phone Number Management and Porting: You can manage your phone number inventory, order new numbers, and review pending transactions using the Chime console, AWS SDK, and AWS CLI. You can keep your existing phone numbers by having us port them from your previous service provider.

Outbound Caller ID Name: You can establish and update calling names for new phone numbers and for numbers ported-in to the Voice Connector service. Caller ID Name (CNAM) presents a caller's preferred name (the company name or the individual's name) to the called party when placing outbound call from Voice Connector.



Build Transcription and Analytics Solutions: You can stream audio from telephone calls to Amazon Kinesis Video Streams in real-time to gain insights from your business’ conversations. You can quickly build audio analytics applications through integration with Amazon Transcribe and other Machine Learning (ML) libraries.

AWS SDK: Perform and automate common administrative tasks such as creating Voice connectors, setting parameters, and managing phone numbers for moves, adds, changes and deletes; for example, when on-boarding new employees.

Standards-based SIP: Compatible with the leading SIP-based PBXs, cloud calling solutions, and SBCs.

SIP Compliance:
E.164 Numbers in R-URI, From:, To:, and P-Asserted-Identity
Codecs: G.711 μ-law, and G.722 pass-through
DTMF: RFC 2833

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