Amazon Chime Voice Connector features
Standard-based Session Initiation Protocol (SIP): Compatible with the leading SIP-based Private Branch Exchanges (PBXs), cloud calling solutions, and Session Border Controller (SBCs).
Outbound Calling: Low, per-minute rates for calling from your business phone system to over 115 countries. You can use Voice Connector for just outbound calling or with inbound calling.
Inbound Calling: Callers can reach your phone system extensions directly through Direct Inward Dial (DID) and toll-free telephone numbers. You can use Voice Connector for just inbound calling or with outbound calling.
Elastic Scaling: Meet all your call volume needs, including unexpected or seasonal spikes. You no longer need to purchase bursting capacity or over-provision concurrent call paths.
Pay-as-you-go pricing: Pay only for what you use. You pay by-the-minute for inbound and outbound calls and monthly for phone numbers (for inbound). There is no charge for concurrent calls or encryption. When you use Voice Connector to dial into Amazon Chime meetings or call Voice Connector numbers, these calls do not incur per-minute charges. Please see our pricing page.
Quality and Reliability: Amazon Chime Voice Connector supports fault-tolerant, cross-region inbound and outbound call routing to and from your phone system. In the event of loss of connectivity between an AWS region and your phone system, or if there is an issue with the Voice Connector service in a region, calls will route to the other Voice Connectors
Security and Authentication: You can use encryption to secure calls between your phone system and AWS. Voice Connector supports TLS to encrypt SIP signaling and SRTP to encrypt media streams. You can choose between IP whitelisting and SIP Digest to authenticate SIP messages.
Cost-effective Network Access: You can access your Voice Connector over AWS Direct Connect or your Internet connection. Using AWS Direct Connect, you can establish private connectivity between AWS and your datacenter, office, or colocation environment, which in many cases can reduce your network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections.
Phone Number Management and Porting: You can manage your phone number inventory, order new numbers, and review pending transactions using the Chime console, AWS SDK, and AWS CLI. You can keep your existing phone numbers by having us port them from your previous service provider.
Self-Service Set-up: You can start using your SIP trunks in minutes using the Amazon Chime console or AWS SDK. There are no service orders needed and no trunk set-up charges. Use the AWS SDK to perform and automate common administrative tasks such as creating Voice connectors, setting parameters, and managing phone numbers for moves, adds, changes and deletes; for example, when on-boarding new employees.
Call Health Monitoring: IT and telecom managers can use Amazon CloudWatch to get a unified view of voice calling operational health that includes call completion rates and voice quality metrics. You can use CloudWatch to detect anomalous behavior, set alarms, visualize logs and metrics, automate actions, and troubleshoot issues to keep your voice calling running smoothly.
T.38 Fax Support: Voice connector supports the T.38 standard for transmitting facsimiles (fax) across IP networks. Using the T.38 feature, you can send and receive faxes using traditional fax machines connected to your phone system or directly through bulk fax servers. You can transmit faxes at speeds of up to three seconds per page when using Super G3 — which results in reduced calling charges versus slower transmission speeds.
Third-Party Emergency Services Support: You can use Voice Connector to access emergency calling services from third-party providers, such as Intrado. Emergency calling services must be purchased and configured separately with the third-party provider as Voice Connector does not include emergency calling or provide caller location information.
Phone Call Analytics
Voice Analytics: You can quickly build call audio analytics applications like transcription and sentiment analysis by integrating with Amazon Transcribe, Amazon Comprehend and other Machine Learning (ML) libraries. You can use Amazon Kinesis Video Streams APIs to retrieve the audio from your streams on a frame-by-frame basis to build real-time applications.
Flexible Deployment Options: Phone call analytics works with Voice Connector SIP trunking or your SIP-based media recording (SIPREC)-compatible PBX or SBC. That means you can start building analytics applications right away regardless of your PSTN calling solution. To learn more, see the documentation.
Amazon Chime SDK Support
Audio Conference Dial-in: You can use Voice Connector for dial-in for meetings that you create using the Amazon Chime SDK.
Application Integration: Use your own Interactive Voice Response (IVR) application to capture meeting PIN and passcode information to pass to the Amazon Chime SDK.
Phone Numbers: Create your own personalized meeting dial-in numbers. Toll-free and toll numbers are supported.