Amazon Chime Usage-Based Pricing

Amazon Chime is a pay-as-you-go service with no upfront fees, commitments, or long-term contracts. New users can start a free 30-day trial by creating an Amazon Chime account.  No credit card is required.

Amazon Chime introduces usage-based pricing.

How pricing works

Amazon Chime is a pay-as-you-go service with no upfront fees, commitments, or long-term contracts. With Amazon Chime, there are features that are free to use, called Amazon Chime Basic features, and features that incur a charge, called Amazon Chime Pro features. You’re only charged for Amazon Chime Pro features on the days your users access them, at $3 per user per day with a limit of $15 per user per month. There is no charge to use Amazon Chime Basic features. 

Click here to learn how to purchase Amazon Chime.

$3/active host per day
$15/month maximum per host

Amazon Chime Basic and Amazon Chime Pro features

Schedule and host meetings (2 or more people)

 
Schedule meetings
Start instant meetings
Provide dial-in numbers for your meetings *
Use Chime In meeting links**
Record meetings
Use conference room video systems
Microsoft Outlook Add-in**
Maximum number of attendees
* Subject to separate dial-in rates, which can be found here.
** Outlook Plug-In (available for Windows only) and ChimeIn meeting links features are available to use and you will not be charged unless you host a meeting.
Basic   Pro   
 
 
 
 
 
 
 
  100

Attend meetings

 
Video
Video (VoIP)
Autocall calls you
Dial in using the public telephone network*
Screen Share
Remote control
* Subject to separate dial-in rates, which can be found here.
Basic   Pro   

Instant person-to-person voice and video calls (VoIP)

 
Video
Voice (VoIP)
Screen Share
Remote Desktop Control
Basic   Pro   

Chat

 
Person-to-person chat
Group chat
Chat rooms
Basic   Pro   

IT Administration

• User management
• Usage reports
• Claim your domain - automatically add users to your account as they sign up for Amazon Chime
• Use with AWS Directory Services for Microsoft Active Directory. Details about AWS Directory Services pricing can be found here.
• Manage Remote Desktop Control for your Amazon Chime account



FAQs

Free trial

Q: How does the free trial for Amazon Chime work?

New users can start a 30-day trial by creating an Amazon Chime account, without using a credit card. Trial users can access Amazon Chime Pro features free for 30 days, including the usage of a limited number of dial-in numbers (see list here). The trial ends when users accept an invite to join an Amazon Chime Team account, become part of an Amazon Chime Enterprise account, or after 30 days (whichever comes first). After 30 days, if a user is not part of a Team or Enterprise account, they can continue to use the Amazon Chime Basic features for free.

Purchasing

Q: How do I purchase Amazon Chime?

To purchase Amazon Chime, create or sign into your AWS account and create an Amazon Chime Team. Next, add users and assign permissions (Basic or Pro) to give access to features for each user. Visit the Get Started Using Amazon Chime page here.

Q: Can I speak with a representative to learn more about Amazon Chime?

Yes, to connect with a representative, please fill out this contact sales form. An Amazon Web Services representative will reach out to you.

Billing and permissions

Q: How does billing work for Amazon Chime?

Amazon Chime is a pay-as-you-go service with no upfront fees, commitments, or long-term contracts. With Amazon Chime, there are features that are free to use, called Amazon Chime Basic features, and features that incur a charge, called Amazon Chime Pro features (please refer to the features table above for details). You’re only charged for Amazon Chime Pro features on the days your users access them, at $3 per user per day. Usage fees are capped at $15 per user per month. Please note: dial-in usage is billed separately at published rates, and is not included in the fees stated above.

 Q: Can I restrict my users from using Amazon Chime Pro features?

Yes. With Amazon Chime, you can determine which features your users can access by setting their permission level to Amazon Chime Basic, or Amazon Chime Pro. Users assigned Basic permissions can only access Basic features. Users assigned Pro permissions can access both Basic and Pro features. By default, users in an Amazon Chime Team or Amazon Chime Enterprise account are assigned Pro permissions, but you can change these settings using the Amazon Chime console. If you’re using Active Directory (AD) to manage users in an Amazon Chime Enterprise account, you can set permissions using AD groups.

Note that assigning users the Amazon Chime Pro permission level does not incur charges - you're only charged when users access Pro features. Please refer to the features table for more details.

Q: Can I schedule or host instant meetings of three or more people if I only have Basic permissions?

No. To schedule or host instant meetings, you need to have Amazon Chime Pro permissions. Amazon Chime Basic allows you to attend and fully participate in meetings scheduled or initiated by an Amazon Chime Pro user, including auto-call, video, sharing your screen, and using remote desktop controls.

Q: Does Amazon Chime charge a usage fee for all meeting participants?

No. With Amazon Chime, you only pay a usage fee for the meeting host. Hosting an Amazon Chime meeting is an Amazon Chime Pro feature, and is charged at $3 per user per day, with a monthly maximum of $15 per user per day. There is no charge to attend meetings, which is an Amazon Chime Basic feature.

Q: What's the difference between a 2-person voice or video call and a meeting?

Voice or video calls (using Voice over IP, or VoIP) take place between 2 people. Calls are initiated from the contact list, or directly from a 1:1 chat, and they aren’t scheduled. They require use of the Amazon Chime app, and do not allow either party to connect via a dial-in number or in-room video conference room systems. Calling is an Amazon Chime Basic feature, and all Amazon Chime users can start or join a voice or video call.

Meetings can have between 2 and 100 participants. Meetings can be scheduled, or they can be initiated instantly. Attendees have the option of joining using the Amazon Chime app, or using a traditional dial-in phone number. Attendees logged in to the Amazon Chime app will be auto-called for scheduled meetings. Meeting attendees can use all the features of Amazon Chime meetings, including voice and video, the visual roster, screen sharing, remote desktop control, chat, file sharing, and recording meetings. Scheduling and hosting a meeting is an Amazon Chime Pro feature.

IT administration

Q: Can I assign different permissions to different users in my Amazon Chime Team or Enterprise account?

Yes. You can have users with Amazon Chime Pro permissions and users with Amazon Chime Basic permissions in your Team or Enterprise account. When you add users to your account, they are assigned Amazon Chime Pro permissions by default. You can change these settings using the Amazon Chime console, or Active Directory (AD) groups if you’re using AD to manage users in an Amazon Chime Enterprise account.

Note: assigning permissions does not incur a charge; you are only charged when users access Amazon Chime Pro features. For more information, see the Manage User Access and Permissions.

Q: Will users who are added to my Amazon Chime Team or Amazon Chime Enterprise account still receive a 30-day free trial?

No. The 30-day free trial will end as soon as a user joins an Amazon Chime Team or Amazon Chime Enterprise Account. For more information about Amazon Chime accounts, please see Managing Your Amazon Chime Accounts.

Try Amazon Chime for free

New users can start a 30-day trial by creating an Amazon Chime account. No credit is card required.