General

Q: What is Amazon Chime?

Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

Q: What is the Amazon Chime web app?

The Amazon Chime web app allows your meeting attendees to quickly join Amazon Chime meetings directly in their browser. Your attendees do not need to download anything and are not required to create an account. Users that do choose to create an account have the ability to collaborate through chat, create instant person to person calls and share content, just like they can using any of the other Amazon Chime clients. Pro features are also available, including scheduling and hosting meetings for up to 100 attendees with organizer controls.

 

Q: Which operating systems does the Amazon Chime app support?

Amazon Chime is available for the following operating systems:

  • Microsoft Windows 7, Windows 8.1, and Windows 10
  • Apple Mac OS X, version 10.11 and above
  • Apple iOS, version 10.0 and above
  • Android, version 5.0 and above

Users on these operating systems, as well as other operating systems like Linux and ChromeOs can use the Amazon Chime web app on supported browsers. For more information, please visit the help center.

 

Getting Started

Q: Do I need a credit card to access the free trial?

No. Download the app, sign up, and start using Amazon Chime.

Q: How do I download the Amazon Chime app?

To download the Amazon Chime app, see download Amazon Chime.

Q: How do I create an Amazon Chime account?

You can use the Amazon Chime app to create your Amazon Chime account. After you download and open the app, you’ll be guided through the process of creating your Amazon Chime account, which you can then use to log in and access the service.

Q: Why am I being asked to login with Amazon?

Amazon Chime uses Login with Amazon as a fast, secure, and easy way for you log in to your Amazon Chime account. Login with Amazon allows you to use an Amazon user name and password to log in to websites and apps that offer the service, such as Amazon Chime.

Q: Can I use my existing Amazon.com account with Amazon Chime?

We recommend that you create a new Amazon.com account to use with Amazon Chime, using your work email address. Amazon Chime uses the email address associated with your Amazon Chime account to schedule meetings and automatically call you and your meeting participants. As such, it’s important for this email address to be the same as the email address you use with your calendar, which is typically your work email address.

Q: What is Login with Amazon?

Login with Amazon allows you to log in to third party websites or apps, such as Amazon Chime, using an Amazon user name and password. With Login with Amazon, you can use a single user name and password for websites and apps that offer Login with Amazon, and you can easily manage access to your account (read more here).

Q: I am an end user. Where can I learn more about using Amazon Chime?

To learn more about Amazon Chime, you can access the Amazon Chime user guide, or the detailed help available on the Help Center.

Q: I am an IT administrator. Where can I learn more about how to perform administration tasks for Amazon Chime?

To learn more about the administration capabilities available in Amazon Chime, please see Amazon Chime Documentation.

Application Features

Q: Can I chat with people outside my organization?

Yes, you can chat with any registered Amazon Chime user. All you need to know is the email address associated with the Amazon Chime account. Initiate a conversation and chime in.

Q: Will my meeting attendees be required to download anything?

No, meeting attendees who don’t have Amazon Chime installed won’t be required to download anything. Simply provide a meeting link in your invitation, and your attendees can join using their browser. Using the web app, attendees can quickly join meetings, use their computer audio, view shared screens, access the meeting roster, and participate in chat.

 

Q: How many people can participate in an online meeting or video conference?

Amazon Chime allows you to have up to 100 participants in an online meeting when not using video. For video conferences, you can have up to 16 participants on desktops, and up to 8 participants on iOS devices. Video is not currently supported on Android devices.

Q: Does Amazon Chime support in-room video conferencing systems?

Yes, Amazon Chime supports most SIP-based and H.323 compatible in-room video conferencing systems. You can join meetings using video conferencing systems anywhere Amazon Chime is available, and there is no additional charge to use them. 

Q: How do I join an Amazon Chime meeting using a SIP or H.323 compatible video conferencing system?

To join an Amazon Chime meeting, simply enter the meeting ID into the device console. To learn more, please visit In-Room Video Conference Room Support

Q: Can I dial in to meetings using a traditional phone number?

For the best audio quality, we recommend you use the Amazon Chime app for your meetings. When this is not possible, the Amazon Chime Pro tier does offer the ability to join meetings using a standard phone line. With dial-in numbers in over 70 countries and low per-minute rates, your meeting attendees can participate from anywhere. For the latest conference call dial-in rates, see the information on this page.

Q: What's the difference between a voice (VoIP) or video call and a meeting?

Voice (VoIP) or video calls take place between 2 people. Calls are initiated from the contact list, or directly from a chat, and they can't be scheduled. Person-to-person calls do not allow callers to connect via the public telephone network. Any Amazon Chime plan allows you to start or join a call.

Meetings can have between 2 and 100 participants, and they can be scheduled or initiated instantly. Meetings call participants, or they can join using traditional dial-in numbers. Meetings use the visual roster to provide better meeting control for participants. Anyone in the meeting can share their screen and use Remote Desktop Control.

Q: How do I initiate a voice (VoIP) or video call?

You can initiate a voice call from the contact list, or directly from a chat with a single click. You can add video once your voice call has started.

Q: What is the maximum number of attendees I can have on a meeting?

You can have up to 100 attendees on a meeting.

Q: What is Alexa for Business?

Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, users, and skills at scale. Amazon Chime works with Alexa for Business, which means you can use Alexa to start your video meetings in large conference rooms, and automatically dial into online meetings in smaller huddle rooms and from your desk.

To learn more about using Alexa in your organization, visit Alexa for Business.

Q: Can I start Amazon Chime meetings in my conference rooms using Alexa?

Yes. With Alexa for Business, Alexa can start Amazon Chime meetings in your conference rooms using your existing equipment. You can use Alexa-enabled devices to control audio and video conferencing equipment in larger conference rooms, and for audio conferencing in small conference rooms.

To learn more about joining Amazon Chime meetings using Alexa, visit Alexa for Business.

Q: Can I join Amazon Chime meetings from my desk using Alexa?

Yes. With Alexa for Business, Alexa can automatically dial into Amazon Chime meetings from your desk, using any Alexa-enabled device in your personal Alexa account.

To learn more about joining Amazon Chime meetings using Alexa, visit Alexa for Business.

Administration

Q: How do I log in to the Amazon Chime console to access my account?

To access the Amazon Chime console, you first need to create an AWS account. When you’ve done this, you can log in to the AWS Management Console, and navigate to Amazon Chime. To navigate directly to the Amazon Chime console, go to https://chime.aws.amazon.com and provide your AWS credentials.

Q: Can I add or remove Amazon Chime users in my Amazon Chime organization?

Yes, you can add or remove Amazon Chime users in your Amazon Chime organization at any time through the Amazon Chime console.

Q: In which AWS region is Amazon Chime hosted?

Amazon Chime is currently hosted in the US East (N. Virginia) AWS region.


Q: Can I assign different permissions to different users in my Amazon Chime Team or Enterprise account?

Yes. You can have users with Amazon Chime Pro permissions and users with Amazon Chime Basic permissions in your Team or Enterprise account. When you add users to your account, they are assigned Amazon Chime Pro permissions by default. You can change these settings using the Amazon Chime console, or Active Directory (AD) groups if you’re using AD to manage users in an Amazon Chime Enterprise account.

Note: assigning permissions does not incur a charge; you are only charged when users access Amazon Chime Pro features. For more information, see the Manage User Access and Permissions.

Q: What does "claim your domain" mean?

With Amazon Chime, you can ensure that all users that sign up to use Amazon Chime with an email address in your corporate domain(s) are automatically added to your Amazon Chime account. This makes it easier for you to keep track of and manage your Amazon Chime users and their subscriptions, and allows you to pay for the service centrally.

Q: How do I claim my domain?

You can claim your domain by following the steps laid out in Claim a Domain.

Q: Can I use my corporate directory to manage my Amazon Chime users?

Yes, you can configure Amazon Chime to use your company’s directory to manage your Amazon Chime users using either Okta SSO or Microsoft Active Directory. If you chose to use Microsoft AD with Amazon Chime, you can connect to your on-premises AD using the AWS Directory Service AD Connector, or you can use the AWS Microsoft AD service.

Q: How do I configure Amazon Chime to use another identity provider (such as Microsoft Active Directory or Okta SSO)?

Steps to configure identity providers are laid out in Connect to Your Active Directory and Connect to OKTA SSO.  

Q: Is there an additional cost when using Microsoft Active Directory or Okta SSO to manage my Amazon Chime users?

The Amazon Chime per user, per month cost does not change when integrating with Microsoft Active Directory (AD) or Okta SSO. AWS Directory Services is not included in Amazon Chime pricing, and may incur additional charges. For more information, please see AWS Directory Services Pricing. Okta SSO is a paid cloud identity product available from Okta, Inc. You can learn more about Okta pricing by visiting https://www.okta.com/pricing/.

 

Q: Does Amazon Chime provide a history of changes made to my account through the Amazon Chime console?

Yes, you can record the changes made to your Amazon Chime account through the Amazon Chime console by using AWS CloudTrail. You can learn more about setting up CloudTrail to work with your Amazon Chime account by visiting Log Amazon Chime Administration Calls with AWS CloudTrail.

Billing and Permissions

Q: Can I schedule or host instant meetings of three or more people if I only have Basic permissions?

No. To schedule or host instant meetings, you need to have Amazon Chime Pro permissions. Amazon Chime Basic allows you to attend and fully participate in meetings scheduled or initiated by an Amazon Chime Pro user, including auto-call, video, sharing your screen, and using remote desktop controls.

Q: Does Amazon Chime charge a usage fee for all meeting participants?

No. With Amazon Chime, you only pay a usage fee for the meeting host. Hosting an Amazon Chime meeting is an Amazon Chime Pro feature, and is charged at $3 per user per day, with a monthly maximum of $15 per user per day. There is no charge to attend meeting, which is an Amazon Chime Basic feature.

Q: What's the difference between a 2-person voice or video call and a meeting?

Voice or video calls (using Voice over IP, or VoIP) take place between 2 people. Calls are initiated from the contact list, or directly from a 1:1 chat, and they aren’t scheduled. They require use of the Amazon Chime app, and do not allow either party to connect via a dial-in number or in-room video conference room systems. Calling is an Amazon Chime Basic feature, and all Amazon Chime users can start or join a voice or video call.
Meetings can have between 2 and 100 participants.

Meetings can be scheduled, or they can be initiated instantly. Attendees have the option of joining using the Amazon Chime app, or using a traditional dial-in phone number. Attendees logged in to the Amazon Chime app will be auto-called for scheduled meetings. Meeting attendees can use all the features of Amazon Chime meetings, including voice and video, the visual roster, screen sharing, remote desktop control, chat, file sharing, and recording meetings. Scheduling and hosting a meeting is an Amazon Chime Pro feature.

Pricing

Q: How does the free trial for Amazon Chime work?

New users can start a 30-day trial by creating an Amazon Chime account, without using a credit card. Trial users can access Amazon Chime Pro features free for 30 days, including the usage of a limited number of dial-in numbers. The trial ends when users accept an invite to join an Amazon Chime Team account, become part of an Amazon Chime Enterprise account, or after 30 days (whichever comes first). After 30 days, if a user is not part of a Team or Enterprise account, they can continue to use the Amazon Chime Basic features for free.

Q: Do I need a credit card to access the free trial?

No. Download the app, sign up, and start using Amazon Chime.

Q: How do I purchase Amazon Chime?

To purchase Amazon Chime, create or sign into your AWS account and create an Amazon Chime Team. Next, add users and assign permissions (Basic or Pro) to give access to features for each user. Visit the Get Started Using Amazon Chime page here.


Q: How does billing work for Amazon Chime?

Amazon Chime is a pay-as-you-go service with no upfront fees, commitments, or long-term contracts. With Amazon Chime, there are features that are free to use, called Amazon Chime Basic features, and features that incur a charge, called Amazon Chime Pro features (please refer to the features table above for details). You’re only charged for Amazon Chime Pro features on the days your users access them, at $3 per user per day. Usage fees are capped at $15 per user per month. Please note: dial-in usage is billed separately at published rates, and is not included in the fees stated above.

Q: What does Amazon Chime cost?

Please see the Amazon Chime pricing page for the latest information.

Q: Is there an additional charge when attendees join a meeting using a standard phone line?

Yes, you are charged a per minute per user fee for each meeting participant joining using a standard phone line. For the latest conference call dial-in rates, see conference call dial-in rate page.

Q: Is there an additional cost when using Microsoft Active Directory or Okta SSO to manage my Amazon Chime users?

The Amazon Chime per user, per month cost does not change when using other identity providers such as Microsoft Active Directory or Okta SSO. AWS Directory Services and Okta SSO are not included in Amazon Chime pricing, and may incur additional charges. For more information, please see AWS Directory Services Pricing and Okta Pricing

Developers

Q: Can I use incoming webhooks to send messages to Amazon Chime chat rooms?

Yes, incoming webhooks can be set up by chat room administrators from an Amazon Chime desktop client to generate a webhook URL, which is then provided to developers. An application can send a message to an Amazon Chime chat room by calling the webhook API with an HTTP POST request. To learn more, visit Automate Chat Messages with Webhooks.

Reporting

Q: Does Amazon Chime provide administrators with usage reports?

Yes, Amazon Chime now provides administrators with usage reports in the Amazon Chime console. These reports provide visibility into how users are using Amazon Chime, as well as information about their experience with the service.

Q: What information is included in the Amazon Chime usage reports?

You can view data such as the total number of registered and active users, meetings and meeting feedback responses, and message activity. You can click through to learn which meetings occurred, the meeting duration, and the attendee list for each meeting. You can also see user-level information, such as email address, registration date, last-active date, and the number of meetings attended.

Q: How do I access these reports?

You can view reporting data by navigating to the Amazon Chime console page and choosing Reports and Dashboard. Admins must have valid IAM credentials in order to access Amazon Chime console page.

Try Amazon Chime for free

Amazon Chime Pro is free to try for 30 days, with no credit card required.

New users can start a 30-day trial by creating an Amazon Chime account. No credit is card required.