"As a global healthcare company, Cerner provides a broad set of technology and services to our clients. A particular area of focus has been enabling care at a distance through telehealth solutions. In the early stages of the COVID 19 pandemic, our clients were rapidly deploying and scaling telehealth solutions to meet the needs of their communities and deliver medical services amidst stay at home orders across the globe. Many clients saw rather modest utilization of these capabilities grow over 800% in a matter of days. In anticipation of continued need to deliver virtual visits, Cerner needed a rapidly scalable, elastic approach to meet surging utilization and global demand for scheduled virtual visit capabilities. The Amazon Chime SDK was a natural answer to solve that challenge.
Cerner rapidly engaged with the Amazon Chime SDK team to implement the service and provide a simple, seamless virtual visit solution for our clients."
Andy Penn, Cerner
“Mitel is a partner in the cloud transformation strategies of many of our enterprise customers. In this capacity, we are trusted with critical communication workloads. When we built the CloudLink platform to power our next generation of collaboration applications, we knew that the AWS cloud had the global reach and security and operational excellence track records that these customers require. While integrating the Amazon Chime SDK into CloudLink, we immediately saw how AWS building blocks like the Amazon Chime SDK simplify architectures and can help us innovate more quickly for our customers. Working directly with AWS as they developed the Amazon Chime SDK, we went from a blank sheet design to field trials of a new collaboration service in under nine months.”
Richard Tworek, Vice President of Mitel Labs
"By using the Amazon Chime SDK and with the commitment and competencies of our fantastic team, we were able to build multi-party video interaction capabilities in our virtual classroom application for schools in Italy in under 8 days. We have been pleased with the Chime SDK service and support team. The feedback from teachers and students using our application has been excellent.”
Emanuele Putignano, CEO of bSmart Labs
"We built the telehealth audio and video calling capability in our CareMonitor application using the Amazon Chime SDK in under a week. In the CareMonitor app, COVID-19 patients are asked daily symptom questions and biometric data like temperature, heart rate and oxygen saturation is collected to gauge their current health status. If the patients deteriorate during the course of the day, they can send a message on the app, which is picked up immediately and the team can use the built-in video calling functionality to contact the patient and assess the situation. We can scale our telehealth app to support over 7000+ clinics and are getting good feedback from participating clinics so far. The CareMonitor telehealth application is making it easy and safe for patients and healthcare providers to connect for one-on-one or group consultations of up to 100 participants."
Dinesh Reddy, CTO, CareMonitor
“Due to the COVID-19 crisis, hospitals across the globe have had to implement visitor restriction policies. Medical providers continue to face a big challenge in keeping patient family members informed. We needed a HIPAA-compliant video conferencing solution that could integrate with our existing iOS and Android messaging applications that are used at hospitals across the country. Amazon Chime SDK allowed our engineers to add two-way video communication into our mobile apps within one week. Families have been grateful to have reliable remote communication with patients and their clinicians, and the feedback from users has been overwhelmingly positive.”
Jeff Eubanks, VP of Engineering, EASE Applications
“Mindbody leveraged the Amazon Chime SDK to introduce a revolutionizing virtual wellness platform. In just a few weeks, we were able to integrate secure, scalable, livestream capabilities in our existing platform that tens of thousands of global wellness businesses can now use to deliver services to millions of consumers virtually.”
Sunil Rajasekar, CTO of Mindbody
CMNTY Platform is a highly intuitive online platform used by marketers and insights professionals for project-based market research and continuous insights communities. CMNTY's platform and services include panel recruitment, qual and quant research activities, video focus groups, moderation, AI-powered data analysis and reporting.
“When the COVID-19 pandemic interrupted our clients’ ability to conduct in-person research, we decided to add real-time video to our platform Our goal was to support high-quality, remote focus group activities and in-depth interviews (IDIs). At first we wanted to integrate an existing solution but we were unable to find a video conferencing platform with enough flexibility to add new features like automation of tedious tasks. So we decided to build our own solution with the Amazon Chime SDK. In just 3 days, we built a proof-of-concept and 3 weeks later we were ready to launch “Focus”, our new real-time video chat solution. Traditionally, market research professionals had to communicate with several vendors to record, transcribe, and analyze qualitative data from video activities. With the Amazon Chime SDK, we’ve built a fully integrated solution that gives our clients everything they need in a single platform. We never had so many requests for a demo and people have been impressed with what Focus can do. Amazon Chime SDK gives us the ability to innovate incredibly fast and change the way businesses conduct qualitative research online.”
Peter Nijssen, Chief Technology Officer - CMNTY
In partnership with EBS Children’s Institute, our leading research, training, and teaching organization, EBS is able to offer innovative learning resources and tools that empower therapists and special educators to deliver the highest-quality of services for students nationwide.
"At EBS Healthcare we want to make sure our speech-language pathologists, occupational therapists, physical therapists, and psychologists have the right tools to provide the best care for children from birth to 21. In 2020, EBS Telepractice services set out to update our state-of-the-art teletherapy platform. Our team evaluated several communication services and found the Amazon Chime SDK was the best solution to support our variety of telehealth and educational needs. Leveraging the Amazon Chime SDK, we were able to accelerate the production of this intuitive telepractice solution in response to COVID-19. The Amazon Chime SDK allowed us to rapidly scale our video-conferencing solution to support over 2,000 therapy sessions every hour. Utilizing Amazon Chime and other Amazon technologies, our team was able to develop an interactive platform that allows therapy sessions to be both secure and engaging. We can now provide students an experience that is as personal as face-to-face sessions. EBS Healthcare believes in equity of education, and the Amazon Chime SDK gives us the reliability we need so we can focus on the care we provide our students and families."
Mark Stubits, CEO, EBS Healthcare
HabitNu is a diabetes prevention program that helps people with type-2 diabetes improve their health and reduce the symptoms of their condition. Our platform uses social interaction, lifestyle coaching, health monitoring, and nudges, all delivered through a mobile app and backed up with analytics and reporting tools for our lifestyle coaches.
“The vast majority of diabetes prevention programs are delivered as in-person classes by trained lifestyle coaches. When the COVID-19 pandemic hit, all in-person programs faced a choice: end their classes, or deliver them digitally. For us, the problem was that our current teleconferencing vendor could barely scale to meet our current demand, much less meet the projected demand from so many new customers. We decided to switch to the Amazon Chime SDK to build our own, new platform before the expected deluge of new customers overwhelmed our old solution. It was immediately clear we made the right choice: we implemented the features offered by the old solution in about a week and spent the rest of the month implementing features we had always wanted. With the Amazon Chime SDK, we deliver a much more enjoyable experience to our users, which results in greater engagement and better outcomes. Our coaches also love the new interface and have increased their use of video conferences four-fold.”
Gregg Cooke, Founder - HabitNu
High Attendance is a cloud-based event management platform that serves large enterprises and brand agencies.
”At High Attendance, we designed our events for organizations to gain a global view of all events across any event management system. When we began hosting virtual events, we searched for a communications service that allowed us to provide unique audio and video experiences, however we struggled to find a platform that gave us the flexibility to do so. We migrated our real-time communication system to Amazon Chime because it can scale to support virtually every customer at our online events. This means that any past, present or future event can be virtual automatically, and our event hosts have the opportunity to leverage the power of AWS. With Amazon Chime, we’ve been able to scale to any size event that our enterprise organizers host, and are able to customize our audio and video capabilities to meet any customer’s unique requirements.”
Christopher Justice, Chief Executive Officer – High Attendance
Born in the Covid-19 era, Ribbon is a San Francisco based technology start-up. Built all-in on AWS Cloud, Ribbon offers turn-key SaaS platform for building B2B marketplaces and digital trade shows for industries that traditionally only relied on in-person business at trade shows and showrooms.
“At Ribbon, it’s critical for our customers to bring an engaging and curated showroom and trade show experience to their buyers. In order to offer the same white glove showroom experience to buyers when they shop online, we needed to embed audio, video, chat and co-browsing capabilities directly into our buyer experience. We chose the Amazon Chime SDK for its high-quality audio/video capabilities, so that shoppers can co-browse and shop our customer’s exhibits while chatting with sales reps without ever leaving the application. We went live for our Trade Show customer's first virtual tradeshow with Chime and in just a day, they were handing over 100 video meetings each lasting for an average 32 minutes ultimately resulting in more orders and even more satisfied customers! Since going live with the Amazon Chime SDK, we’ve received extremely positive feedback from our customers and their buyers on Ribbon's video conferencing capabilities as the show continues on 24 X 7 X 365 days!”
Sanjay Garje, Co-Founder & CTO - Ribbon
ClearSlide is the most complete sales engagement platform for content, communications, and sales intelligence to make every buyer interaction count.
“When choosing technology to upgrade the voice and video features of our Web Conferencing offer, we required a solution that would allow us to maintain the differentiated “look and feel” of our user interface while delivering a high-quality experience, at scale, across our global customer base. The Amazon Chime SDK delivered in all of these categories and in record time. With the Amazon Chime SDK, we were able to quickly integrate voice and video into our Web Conferencing service and leverage the new public switched network (PSTN) audio features to deliver a customized dial in calling experience for end-users. The global reach and operational track record or AWS will enable us to deliver a superior quality service. We can’t wait to launch our new Chime SDK-based meeting experience so our customers can experience the difference!”
Mark Beare, VP of Engineering, ClearSlide