Posted On: Oct 5, 2020

You can now use Amazon Lex chatbots in the Asia Pacific (Tokyo) AWS region. Amazon Lex allows you to create intelligent conversational chatbots that turn your Amazon Connect contact flows into natural conversations. These can be used to automate high volume interactions without compromising customer experience. Customers connecting to your Amazon Connect contact center can interact with an Amazon Lex chatbot to perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language. Customers can say things like “I need help with my device” instead of having to listen through and remember a list of options like 1 for sales, or 2 for appointments. 

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about using Amazon Lex chatbots with Amazon Connect, visit the Amazon Lex Chatbot web page. There are no additional Amazon Connect charges to use Amazon Lex chatbots in your contact flows, but you will be billed for Amazon Lex usage. You can find out more about Amazon Connect, a self-service, cloud contact center, by visiting the Amazon Connect website.