Posted On: Dec 20, 2021

Amazon Connect now supports AWS CloudFormation on two new resources: contact flow and contact flow module. You can now use AWS CloudFormation templates to help you deploy these Amazon Connect resources—along with the rest of your AWS infrastructure—in a secure, efficient, and repeatable way. Additionally, you can use these templates to maintain consistency across Amazon Connect instances. For more information, see Amazon Connect Resource Type Reference in the AWS CloudFormation User Guide.

AWS CloudFormation support for Amazon Connect contact flow and contact flow module resources is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.