Posted On: Nov 17, 2022

Starting today, customers can search, request and provision products from AWS Service Catalog via AWS Service Management Connector. This integration is built using Atlassian Forge for Atlassian's Jira Service Management (JSM) Cloud. With this connector, administrators can use existing AWS Service Catalog configurations, including curated products, portfolios, constraints, and tagging, and expose them to JSM Cloud administrators and users. Administrators can view AWS Service Catalog portfolios and products, align them to organizational structures, grant access to JSM Cloud users, and connect JSM workflows to provisioning requests. JSM Cloud end users can browse and request provisioning of AWS Service Catalog products, including AWS Marketplace software products that have been copied to AWS Service Catalog. 

In addition to the AWS Service Catalog integration, this release also introduces integrations of AWS Systems Manager Incident Manager incident creation and management, and AWS Security Hub for bidirectional synchronization of AWS Security Hub findings. These AWS CloudOps integrations help simplify cloud provisioning, operations and resource management as well as streamline Service Management governance and oversight over AWS services.

AWS Service Management Connector for Jira Service Management Cloud plugin is available at no charge in the Atlassian Marketplace. These new features are available in all AWS Regions where AWS Service Catalog, AWS Systems Manager Incident Manager and AWS Security Hub services are available. For more information, please visit AWS Service Management Connector documentation.