AWS Service Management Connector

Provision, manage and operate AWS resources within Service Management Tools

Streamline provisioning, management, and operations of AWS resources with existing ITSM tools.

Federate visibility and control of resources across your AWS environment.

Detect and resolve cloud operational issues with ITSM workflows.

Execute service management processes at cloud speed.

How it works

AWS Service Management Connector streamlines cloud operations of AWS resources with your existing operational ITSM tooling.

Use Cases

Enable self-service to request AWS resources

Use curated products to request AWS resources such as Amazon WorkSpaces, Amazon EC2, application patterns or an AWS account with your ITSM tooling.

View AWS resource data and compliance status

View AWS resource relationships and compliance status federated in near real time to your existing asset repository (CMDB). Streamline AWS resource data within your hybrid cloud environment.

Detect and respond to operational issues

Eliminate swiveling cloud operations across AWS and other operational tools to accelerate detection, response, remediation and change enablement processes.

Remediate security incidents

Respond and remediate security incidents detected from findings in your existing IT environment.

How to get started

Find out how AWS Service Management Connector works

Learn more about how AWS integrates with ITSM tools. Explore AWS Service Management Connector features.

Learn more about features »

Explore hands-on training

Learn how to install and configure AWS Service Management Connector.

Check out the tutorial »

Read the administrator guide

Learn how to setup and configure the AWS Service Management Connector.

Read the documentation »

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