The AWS Service Management Connector are available as plugins/apps to install at no-cost from the ServiceNow Store and Atlassian Marketplace. Customers may incur cost for the AWS services used as well as the licensing for the ITSM tools.


To learn more about the cost for AWS services integrated to the AWS Service Management Connector, view pricing details of the AWS service:

Install and configure AWS Service Management Connector (SMC) to any ServiceNow instance to enable provisioning, resource transparency, operations and security incident management on your AWS resources directly from ServiceNow. These integrations enable Enterprises to accelerate migration and AWS adoption at scale through oversight and governance in their declared operational tooling and system of record.

For integration considerations on your ServiceNow platform

  1. SMC creates custom tables as part of the installations for enabling supported integrations.
  2. SMC has dependency on ServiceNow plugins for managing visibility of resources and aligning with ServiceNow best practices. For more information, see the plugin documentation:

User Criteria Scoped API »
Discovery and Service Mapping Patterns »

Connect AWS Service Management Connector app to any Jira Service Management subscription to begin enabling permission, manage access, and disable AWS products from Jira Service Management. Connecting the two cloud-based systems helps to reduce context switching and increase team productivity. Learn how to get started today by visiting the Atlassian Marketplace to download the AWS Service Management Connector app.

Note - a Jira Service Management Cloud or Data Center license is required to use the AWS Service Management Connector app.

Additional pricing resources

AWS Pricing Calculator

Easily calculate your monthly costs with AWS.

Get pricing assistance

Contact AWS specialists to get a personalized quote.

Learn how to get started

Visit the AWS Service Management Connector getting started page.

Learn more 
Check out more details
Visit the FAQs page

View answers to common questions about AWS Service Management Connector.

Learn more 
Get started with AWS Service Management Connectors
Read the administrator guide

Learn how to setup and configure the AWS Service Management Connector.

Read the documentation