Posted On: Nov 17, 2022
Starting today, customers can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager with the AWS Service Management Connector. This integration is built using Atlassian Forge for Atlassian's Jira Service Management (JSM) Cloud. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with JSM Cloud, customers can now automate their incident response plans in Incident Manager and automatically synchronize their incidents into JSM Cloud. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in Jira Service Management Cloud.
In addition to the AWS Systems Manager Incident Manager integration, this release also introduces integrations of AWS Service Catalog to request and provision products, and AWS Security Hub for bidirectional synchronization of AWS Security Hub findings. These AWS CloudOps integrations help simplify cloud provisioning, operations and resource management as well as streamline Service Management governance and oversight over AWS services.
AWS Service Management Connector for Jira Service Management Cloud plugin is available at no charge in the Atlassian Marketplace. These new features are available in all AWS Regions where AWS Service Catalog, AWS Systems Manager Incident Manager and AWS Security Hub services are available. For more information, please visit AWS Service Management Connector documentation.