Posted On: Sep 1, 2023
Amazon Connect now has support for two new number types. Universal international freephone numbers (UIFN) allows customers to have a single number that’s free to call for your consumers in 64 countries globally. The addition of UIFN extends the number of inbound countries Amazon Connect can now support to 107. Amazon Connect has also added a second new number type to support the shared cost number type(0860/0861) commonly used by businesses in South Africa.
UIFNs are now available to order in US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Sydney), Asia Pacific (Singapore), Asia Pacific (Tokyo), Asia Pacific (Seoul), Europe (Frankfurt), and Europe (London). Shared Cost (0860 numbers) are a function of South African telephony available only in Africa (Cape Town).
New Telephony Rates for these number types are now available as part of the standard pricing for Amazon Connect. These new number types are available in select AWS regions where Amazon Connect is offered. See the Connect admin site for more information.