Amazon Connect now supports enhanced Instance-to-Instance communication
Posted on:
Nov 19, 2025
Amazon Connect now routes calls between instances within the same account through the AWS global backbone, without relying on the Public Switched Telephony Network (PSTN) when both numbers are provisioned or ported into Amazon Connect.
Customers calling between Amazon Connect instances - whether within the same region or across regions - now benefit from AWS's global network infrastructure. Customers will enjoy higher call quality, simplified billing, and enhanced contact sharing capabilities that preserve call context across transfers.
This feature is available in all commercial regions where Amazon Connect is offered except for Africa (Cape Town).
To learn more about Amazon Connect, review the following resources: