Slalom Gives Customer Agents Data to Solve Problems Fast Using Amazon Bedrock
Global technology business Slalom uses generative artificial intelligence (AI) services like Amazon Bedrock to create solutions that improve customer experiences. An Amazon Web Services (AWS) Partner, its focus on the end user helps it deliver truly useful AI use cases.
Overview
Amazon Web Services (AWS) Partner Slalom is no stranger to finding the perfect applications for generative artificial intelligence (AI) for its customers. In a recent project, it used Amazon Bedrock to help a Germany-based payment service provider accelerate ticket responses and boost customer satisfaction. Here, Karen Mindermann, director of data and analytics, talks about the importance of understanding the end user, and working with AWS to deliver secure, AI-powered solutions. See how AWS is helping its European customers innovate »
We implemented a solution based on Amazon Bedrock. It provides the customer service agents with the right info at their fingertips.
Karen Mindermann
Director of Data and Analytics, Slalom