Author: Ujwal Bukka

One of the top challenges in operating a software-as-a-service (SaaS) solution is measuring the resource consumption of individual tenants in order to understand their usage patterns, attribute costs, and more. The dynamic nature of SaaS environment and shifting needs makes it even more challenging. Explore how you can use the tenant resource consumption data you gathered to optimize your SaaS architecture, to improve operational footprint of SaaS environment and to drive business decisions.

Operational excellence is a key challenge for SaaS providers as it deals with the ability to run and monitor workloads effectively and to continuously improve supporting processes and procedures to deliver business value. Implementing AWS best practices will enable you to handle and respond to continually shifting tenant workloads and usage patterns, and use data-driven insights to achieve desired business and technical outcomes.