AWS Partner Network (APN) Blog
Tag: Contact Center Enterprise
Cisco conversational AI powered by Amazon Lex
The new open-source Amazon Lex connector for Cisco Webex Contact Center enables organizations to deploy AI-powered virtual agents within their existing Cisco environment without costly rebuilds, delivering natural voice interactions across 25+ languages while maintaining current workflows and systems. This integration combines AWS AI services including Amazon Lex, Amazon Polly, and Amazon Bedrock with Cisco’s contact center platform to provide immediate customer responses, reduce wait times, and allow agents to focus on complex interactions that require human expertise.