AWS Partner Network (APN) Blog
Tag: https://issues.amazon.com/CON-8992
How Pegasystems Manages Multi-Tenant WebSocket Rate Limiting Issues with Amazon API Gateway
The Pega Digital Messaging Service allows customer service applications to receive and send messages in a simplified, consistent format over digital channels such as Apple Messages for Business, Facebook, SMS, WhatsApp, Twitter, and web chat. This post explores how Pegasystems built a solution to enable the Pega Digital Messaging service to manage inbound multi-tenant WebSocket connection and message rates using Amazon API Gateway, AWS Lambda, SQS, and Amazon DynamoDB.