AWS Architecture Blog

Steven Warwick

Author: Steven Warwick

Steven Warwick is a Solutions Architect at AWS. He is an engineer at heart with a passion for creating simple solutions to complex problems. He has a background in real time analytics and a passion for SaaS implementations. In his free time, he plays badminton and tinkers with IoT projects around the house.

Figure 1. End-customer call flow

Integrating Amazon Connect and Amazon Lex with Third-party Systems

AWS customers who provide software solutions that integrate with AWS often require design patterns that offer some flexibility. They must build, support, and expand products and solutions to meet their end user business requirements. These design patterns must use the underlying services and infrastructure through API operations. As we will show, third-party solutions can integrate […]