Business Productivity
Author: Shankar Krishnan
Shankar is a product manager in the Amazon Chime SDK service where he works with customers across a diverse range of communication workloads. On weekends, he spends time with his family cooking food, hiking, and reading books.
Using call metadata to enhance insights provided by Amazon Chime SDK call analytics
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call […]