Category: Technical How-to

Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call analytics by parsing the metadata provided by a voice infrastructure. Metadata parsing is done […]

Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their own voice or via dual-tone multi frequency (DTMF) input on their phones. IVRs are commonly used in automated, self-service use […]

Builders creating audio-video communication applications can find it challenging to load test using a large number of attendees because of the challenges with inviting large number of unique individuals to join a meeting. To overcome this issue, we have built a solution to let the builders test their application with a large number of attendees […]

In November 2020, we launched the SIP media applications (SMA) feature in the US and certain other countries to make it easier for builders to enable Amazon Chime SDK meeting attendees to join via a landline or mobile phone. With SMA, builders can add phone numbers and customized voice menus to Amazon Chime SDK meetings […]

The Amazon Chime SDK Public Switched Telephone Network (PSTN) Audio service makes it easy for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda functions. You can use the PSTN Audio service to build conversational self-service applications to reduce call resolution times and automate informational responses. In […]

Overview Amazon Chime SDK messaging provides building blocks for developers to make it easier to connect communities with secure, scalable, and persistent messaging. In many cases, developers have use cases that require building chat into mobile applications. For example, they may be connecting delivery drivers to customers, doctors to patients, or two people starting to […]

The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls and store the recordings in the Amazon Simple Storage Service (Amazon S3) bucket of […]

In July 2021 we announced Chime SDK media capture pipelines as way to capture video, audio, and other data generated during a Chime SDK meeting into an S3 bucket. A new feature was recently released that allows the capture to be customized. This feature provides options to capture individual videos of attendees separately so you […]

Amazon Chime SDK messaging now supports channel flows which allow you to execute business logic on in-flight messages before they are delivered to members on a channel. In a previous post , we demonstrated a way of achieving moderation in a channel. This approach works for many use cases, but processing is done post-delivery of […]

Overview Amazon Chime SDK messaging provides building blocks for developers to make it easier to connect communities of users with secure, scalable, and persistent messaging. In many cases, developers have use cases that require building chat into mobile applications. For example, they may be connecting delivery drivers to customers, doctors to patients, or two people […]