Category: Technical How-to

Amazon WorkDocs provides two methods for migrating data out of a WorkDocs site. This post provides an overview of these methods and links to detailed steps to run, troubleshoot and optimize each migration method. Method 1: Data Migration Tool This method allows WorkDocs site administrators or AWS console users to initiate a migration job from […]

How can I add Amazon Lex voice bots my existing telephony services? Many customers would like to improve the customer contact experience by incorporating voice chatbots. However, customers may not want to disrupt their telephony infrastructure in order to add this capability — for example, they may wish to leverage existing infrastructure, retain telephone numbers, […]

Monitoring audit log data from software-as-a-service (SaaS) applications helps security analysts and IT administrators quickly identify and respond to possible corporate security threats. While studies indicate that organizations license over 100 SaaS applications for their organization, each SaaS application has different data formats making it challenging to determine how to get the security insights you […]

Organizations are adopting increasing numbers of cloud-based software-as-a-service (SaaS) applications to support remote work, better collaboration, and improved productivity for employees. But using a variety of different SaaS applications means that audit logs are kept in multiple systems with different schemas. AWS AppFabric is a service that quickly connects multiple applications together helping security professionals […]

Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone conversation health. This demo, Amazon Chime SDK Call Analytics Real-Time Summarizer, utilizes the Amazon […]

Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]

Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call analytics by parsing the metadata provided by a voice infrastructure. Metadata parsing is done […]

Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their own voice or via dual-tone multi frequency (DTMF) input on their phones. IVRs are commonly used in automated, self-service use […]

Builders creating audio-video communication applications can find it challenging to load test using a large number of attendees because of the challenges with inviting large number of unique individuals to join a meeting. To overcome this issue, we have built a solution to let the builders test their application with a large number of attendees […]

In November 2020, we launched the SIP media applications (SMA) feature in the US and certain other countries to make it easier for builders to enable Amazon Chime SDK meeting attendees to join via a landline or mobile phone. With SMA, builders can add phone numbers and customized voice menus to Amazon Chime SDK meetings […]