Category: Business Productivity

Last week, Alexa for Business launched new features to help customers measure and improve their meeting room utilization. These features allow Alexa for Business to track meeting room attendance and release rooms that are booked but not used. Customers can see metrics like total meetings booked in rooms and their associated duration, room attendance rates, […]

Alexa for Business customers can now sign-up to preview Alexa Knowledge skills, a new skill type that enables users, such as employees and customers, to ask questions about an organization’s spreadsheet data without invoking a skill name. Users can ask Alexa about different types of data – org charts, building information, events, FAQs, glossaries, product catalogs, […]

The challenge of effectively connecting employees to each other and to critical business processes continues to grow as more information workers collaborate on multi-sites and remote teams. Our customers tell us that their employees need access to online meeting services with group audio, video, and screen sharing as well as advanced features like guest access […]

Today, Amazon Chime announced a global expansion by extending hosting of online meetings to 14 AWS regions. Customers choose which AWS regions can host their meetings, and then Amazon Chime selects the region for each meeting to optimize the experience for meeting participants. Where a meeting is hosted is important, because every participant sends and […]

Since Alexa for Business launched room booking last year, we have spent a lot of time learning from our customers about the pain points they encounter with shared meeting spaces in their offices. IT administrators, office managers, and users told us the same story: meeting room availability and efficiency is an ongoing challenge. Users described frustrations […]

At AWS re:Invent 2019, the Amazon Chime session track offers a breadth of new capabilities for web or telecom application developers. Let’s review the two main areas of focus for builders and developers with Amazon Chime in this year’s re:Invent. New Amazon Chime SDK The Amazon Chime SDK enables developers to build real-time experiences into […]

Across industries, our customers have increased investments in communication-enabled applications. For example, retailers are integrating two-way video into customer service applications, and healthcare providers are using video to connect physicians and patients. Our customers, however, tell us that building real-time communications applications is a challenging and time-consuming process requiring large up-front investments, developing specialized skills […]

Alexa for Business integrates with popular calendar systems, including Microsoft Exchange, Office 365, and Google G Suite, to provide users with hands-free meeting experiences and room-booking capabilities. Several customers have asked for more details on the integration of Alexa for Business with their Office 365 setup. This post describes the technical details about how Alexa […]

With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks or at home. Alexa for Business has the capability to provide functionality to enrolled users (customers that have linked their personal account with their company’s Alexa for Business account) as well as shared […]

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]